Oluwabunmi Temitope Olopade
Brantford,Ontario
Summary
Driven professional with a track record of enhancing customer satisfaction and managing transactions at AIRTEL Networks. Excelled in customer relationship management and payment management, significantly increasing efficiency. Demonstrated ability to assess customer needs and escalate issues, achieving notable improvements in service delivery. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
FEMAC HAULAGE AND EQUIPMENT LIMITED
02.2019 - 01.2024
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Retail Sales Executive
AIRTEL Networks
01.2016 - 01.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Master of Science - International Business Law
University of Portsmouth
United KingdomStrategic Global Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2025
Skills
- Payment management
- Customer Relationship Management
- Customer Needs Assessment
- Issue Escalation
Languages
English
Full Professional
Timeline
Customer Service Executive
FEMAC HAULAGE AND EQUIPMENT LIMITED
02.2019 - 01.2024
Retail Sales Executive
AIRTEL Networks
01.2016 - 01.2019
Master of Science - International Business Law
University of Portsmouth
Strategic Global Business
Conestoga College Institute of Technology And Advanced Learning
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