Olusayo Idowu
Greater Sudbury,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Team Lead-Customer Service
Foodco Supermarket
01.2020 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Executive
Cadtech Consult
11.2018 - 12.2019
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
- Implemented feedback-driven improvements for an enhanced overall customer experience.
- Collaborated with cross-functional teams to address complex customer concerns and provide comprehensive solutions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Advisor
Airtel Telecommunication
08.2016 - 10.2018
- Supported marketing efforts by promoting upcoming events or special offers to potential customers through social media or email campaigns.
- Improved guest communication by designing and implementing a comprehensive information package, available at the front desk and in-room directories.
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Maintained accurate records of room reservations, ensuring smooth transitions for both guests and hotel staff.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Developed and updated databases to handle customer data.
Education
Bachelor of Science - Agriculture Economics And Farm Management
Bowen University
04.2011
Skills
- Effective communication
- Customer Relations
- Information Security
- Active listening
- Attentiveness
- Conflict resolution
- Decision-making
- Microsoft office 360
Accomplishments
Customer Service Representative - 2021
Most Outstanding Staff of the year - 2019
Most Improved Staff - 2017
Languages
English
Full Professional
Timeline
Team Lead-Customer Service
Foodco Supermarket
01.2020 - 12.2023
Customer Service Executive
Cadtech Consult
11.2018 - 12.2019
Customer Service Advisor
Airtel Telecommunication
08.2016 - 10.2018
Bachelor of Science - Agriculture Economics And Farm Management
Bowen University
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