Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Serna Jr

Tulare

Summary

Dynamic and dedicated professional with extensive experience in customer service at Foodco, excelling in cash handling and fostering strong client relationships. Known for exceptional patience and empathy, I consistently resolved customer issues, enhancing loyalty and satisfaction. Proven ability to manage time effectively while maintaining high standards of cleanliness and organization.

Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

3
3
years of professional experience

Work History

Cashier/Customer Service

Foodco
10.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Stocked, tagged and displayed merchandise as required.

Caregiver

Aveanna Heathcare
08.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.

Cashier/ Customer Service/Youth Baseball Umpire

Farmersville Youth Baseball League
03.2023 - 06.2025
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted good sportsmanship among players.
  • Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
  • Fielded questions from athletes and coaches regarding specific scenarios and calls.
  • Promoted fair play by consistently enforcing baseball regulations throughout each match.
  • Maintained safety of players and fans in different situations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Gardener

Huerta's Landscaping
06.2024 - 08.2024
  • Performed fall and spring cleanup to clear brush and debris from landscaped areas.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
  • Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.

Education

High School Diploma -

McLane High School
Fresno, CA
06-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Cash register operation
  • Product restocking
  • Refunds and exchanges
  • Cash drawer balancing

Timeline

Cashier/Customer Service

Foodco
10.2024 - Current

Caregiver

Aveanna Heathcare
08.2024 - Current

Gardener

Huerta's Landscaping
06.2024 - 08.2024

Cashier/ Customer Service/Youth Baseball Umpire

Farmersville Youth Baseball League
03.2023 - 06.2025

High School Diploma -

McLane High School

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Christopher Serna Jr