Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Ololade Umunakwe

Mississauga,Ontario
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Ololade Umunakwe

Summary

Dependable Salesforce Certified Administrator, develops and executes user onboarding, campaign plans, through lead generation and conversion to closing of deals and case management with escalation rules for meeting service level agreement. Utilizes Flow for automation giving improved process management and data control

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience
1
Certification
1
Language

Work History

Costco Wholesale

Customer Service and Marketing Representative
08.2023 - Current

Job overview

  • Created and implemented customer loyalty programs to increase customer retention and loyalty.
  • Worked with team on sales key metrics and developed spreadsheets and data models.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
  • Collaborated with cross-functional teams to develop and implement campaign, lead generation and lead conversion.
  • Tracked key performance indicators to measure success of campaigns.
  • Partnered with sales teams to develop and execute marketing initiatives that supported customer acquisition and retention goals.
  • Created daily reports to track performance of marketing campaigns and suggest improvements.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Self-motivated, with strong sense of personal responsibility.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Provided professional services and support in dynamic work environment.
  • Worked effectively in fast-paced environments.
  • Resolved approximately 90% problems, improved operations and provided exceptional service.

Ladesbakehouse

Team Lead Business Analyst
03.2020 - 01.2023

Job overview

  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed comprehensive test plans to ensure quality of new software releases, minimizing post-deployment issues.
  • Facilitated approximately 2 workshops with stakeholders quarterly, to gather input on business requirements, fostering collaborative approach to problem-solving.
  • Managed stakeholder expectations by maintaining open lines of communication and providing regular progress updates.
  • Created dashboards to monitor and track key performance indicators.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

Scib Nigeria And Co. Ltd.

Account Executive - Customer Experience Analyst
06.2017 - 02.2020

Job overview

  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Trained junior team members on best practices for account executive responsibilities, fostering collaborative work environment focused on continuous improvement.
  • Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action.
  • Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
  • Built diverse and consistent sales portfolio.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Assisted in onboarding process for new clients, ensuring smooth transition into company's roster of accounts.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Cross-sold products and services to clients to secure additional business and grow revenue streams by 45%.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.

Education

Sheridan College Institute of Technology And Advanced Learning
Mississauga

Post Graduate Diploma from Business Analysis And Process Management
12.2023

Lagos Business School
Lagos, Nigeria

MBA from Masters in Business Administration
06.2017

Federal University of Technology
Akure, Nigeria

Bachelor of Technology from Computer Science
06.2008

Skills

  • Salesforce Administrator, Proficient in Smartsheet, Flow Management
  • Process Automation, Scrum and Agile Methodology, Workflow Management
  • AppExchange Integration, Security management, Salesforce Analytics
  • Salesforce Configuration, Apex Programming
  • User Administration, Chatter Administration, Lightning Experience
  • Email Template Design, Report building
  • Teamwork and Collaboration, Relationship Building, Flexible and Adaptable
  • Remote Office Availability, Multitasking, Communication Skills
  • Recordkeeping, Microsoft Office
  • Bizagi, SAP, Financial Analysis and Budgeting
  • People and Change Management, Cross-functional skills
  • CRM Management, Social Media Best Practices
  • Data Visualization, Campaign Development,
  • Client Relationship Management, Email Marketing,

Languages

English
Full Professional

Certification

Salesforce Certified Administrator

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany Culture

Software

Salesforce

SAP

Microsoft Office

Flow Management

Bizaji

Timeline

Customer Service and Marketing Representative

Costco Wholesale
08.2023 - Current

Team Lead Business Analyst

Ladesbakehouse
03.2020 - 01.2023

Account Executive - Customer Experience Analyst

Scib Nigeria And Co. Ltd.
06.2017 - 02.2020

Sheridan College Institute of Technology And Advanced Learning

Post Graduate Diploma from Business Analysis And Process Management

Lagos Business School

MBA from Masters in Business Administration

Federal University of Technology

Bachelor of Technology from Computer Science

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Ololade Umunakwe