FARHANA Kurban
Calgary,Canada
Summary
Dynamic customer service professional and medical office administrator with a strong background in customer service management, client retention, and sales. Proven track record of delivering exceptional service through in-depth product knowledge and outstanding communication skills. Consistently surpasses organizational goals by leveraging high productivity levels, a robust work ethic, and effective problem-solving abilities. Passionate and dedicated, capable of excelling both independently and within team environments, ready to contribute positively to any organization.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
SOBEYS (VOILA)
Calgary, Canada
06.2023 - Current
- Delivered knowledgeable and friendly service to resolve customer problems, ensuring a positive experience and loyalty.
- Facilitated communication through incoming calls and emails, providing essential assistance for product and service inquiries.
- Maintained composure and professionalism in high-pressure situations.
- Utilized strong communication skills to diffuse tense situations and maintain team cohesion.
- Handled various communication channels, including inbound calls, chats, and emails, to provide effective customer service solutions.
Customer Service Office Assistances
AKL TRANSPORTATION
Calgary, Canada
01.2019 - 12.2022
- Coordinated various office duties, including scheduling, correspondence, and document management.
- Provided comprehensive assistance through incoming calls and emails, addressing customer needs related to products and services.
- Handled diverse customer communications through inbound calls, chats, and emails, fostering effective service delivery.
- Monitored customer feedback and developed solutions to maintain exceptional satisfaction rates.
- Achieved effective budget management by analyzing weekly sales data in Excel. Resolved payment issues and processed refunds, enhancing overall financial accuracy and customer trust.
- Facilitated meeting preparation for management discussions.
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
Sales Supervisor
UNIQUE FASHION
Calgary, Canada
03.2017 - 03.2018
- Achieved increased sales through the implementation of effective strategies. Trained new employees on company procedures and policies, fostering a knowledgeable workforce.
- Analyzed daily activities and provided critical information to support sales team objectives.
- Coached team members on effective strategies for resolving complicated sales scenarios and handling challenging customer situations.
Customer Service Representative
EMIRATES AIRLINE KENYA
Kenya
01.2012 - 12.2016
- Resolved customer inquiries and challenges, ensuring a positive service experience and maintaining satisfaction levels.
- Facilitated customer inquiries by addressing incoming calls and emails, ensuring seamless transaction support and service.
- Utilized conflict resolution skills to effectively diffuse high-stress scenarios while upholding professionalism.
- Provided detailed product insights and responsive support to improve customer engagement and satisfaction.
Education
DIPLOMA IN PUBLIC RELATIONS - Public Relations
Nairobi Institute Of Business
Kenya01-2009
No Degree - Basic Computer
KIFAM
KENYA01-2006
High School Diploma -
PARKVIEW ACADEMY
KENYA06-2004
Skills
- Certified medical office administrator
- Excellent customer service skills
- Excellent communication
- Appointment setting
- Client relationship management/sales
- Medical terminology knowledge
- Microsoft Office Suite
- Billing experience
- Leadership
- Office experience
- Salesforce
- Bilingual: English, Kiswahili, Punjabi
Volunteer Experience
Parent Volunteer, Calgary Board of Education
Languages
English
Full Professional
Punjabi
Full Professional
kiswahili
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
SOBEYS (VOILA)
06.2023 - Current
Customer Service Office Assistances
AKL TRANSPORTATION
01.2019 - 12.2022
Sales Supervisor
UNIQUE FASHION
03.2017 - 03.2018
Customer Service Representative
EMIRATES AIRLINE KENYA
01.2012 - 12.2016
DIPLOMA IN PUBLIC RELATIONS - Public Relations
Nairobi Institute Of Business
No Degree - Basic Computer
KIFAM
High School Diploma -
PARKVIEW ACADEMY