Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Olivia Zhao

Winnipeg,MB

Summary

Dedicated and experienced Building Manager with two years of hands-on experience managing a 253-unit building. Proven track record of improving tenant satisfaction, maintaining low turnover rates, and achieving high lease renewal rates. Seeking to leverage my skills and experience to contribute to a residential management team as a live-in Residential Manager.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Building Manager

Hazelview Property Inc
12.2022 - Current
  • Managed day-to-day operations of a 317-unit residential building.
  • Improved tenant review ratings from 2.1 to 3.9 through proactive management and excellent tenant relations.
  • Coordinated with maintenance and service teams to ensure timely and efficient resolution of tenant issues and property repairs.
  • Maintained a low tenant turnover rate and achieved high lease renewal rates through effective tenant engagement and service excellence.
  • Conducted regular property inspections to ensure compliance with safety standards and maintained property aesthetics.
  • Handled rent collection, lease agreements, and tenant communications, ensuring smooth and efficient administrative operations.

Front Desk Supervisor

Hyatt House
10.2020 - 05.2021
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Created monthly meetings for cashiers and membership desk associates.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Scheduled and assigned daily work and activities for team members.
  • Performed concierge services for guests.
  • Conducted financial audits on scheduled basis.
  • Balanced hotel accounts at end of day.
  • Oversaw day-to-day operations of 135 -room hotel with staffs

Store Manager

Fyxx Coffee Shop
04.2019 - 07.2020
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Increased sales by 10%

Crisis Counselor

Klinic Community Health
10.2019 - 03.2020
  • Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
  • Evaluated risk to client or others by gathering information and conducting assessments.
  • Conversed with individuals in crisis which called or texted hotline for assistance.
  • Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
  • Documented risk to each client and context of concerns.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
  • Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
  • Used EFT methodologies to help patients during therapy sessions.

Executive Assistant

Xina Group incorporated
05.2015 - 08.2017
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports and presentations.
  • Organized envelopes, postage and mail correspondence for staff and leadership.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Facilitated training and onboarding for incoming office staff.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Developed and maintained automated alert systems for important deadlines.
  • Handled incoming and outgoing mail, email and faxes.

Education

Bachelor of Science - Psychology

University of Manitoba
Winnipeg, MB
05.2018

Skills

  • Property Management
  • Tenant Relations
  • Maintenance Coordination
  • Financial Management
  • Lease Administration
  • Conflict Resolution
  • Excellent Communication
  • Team Leadership
  • Customer Service

Certification

  • Current First Aid certification with CPR, HCP and AED
  • Current Mental Health First Aid certification
  • 3 months of Training Suicide intervention, Domestic violence, sexual assault awareness
  • RBT Ceertification
  • A clear Child Abuse, a clear Adult Abuse Registry check
  • Valid Driver’s license

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Building Manager

Hazelview Property Inc
12.2022 - Current

Front Desk Supervisor

Hyatt House
10.2020 - 05.2021

Crisis Counselor

Klinic Community Health
10.2019 - 03.2020

Store Manager

Fyxx Coffee Shop
04.2019 - 07.2020

Executive Assistant

Xina Group incorporated
05.2015 - 08.2017

Bachelor of Science - Psychology

University of Manitoba

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Olivia Zhao