Olivia Shih Yu Chang
San Lorenzo
Summary
Strategic Business Operations and Systems professional with 7+ years of experience in the semiconductor industry. Proven track record in orchestrating 100+ NPI and mass production projects, with deep expertise in TSMC Online operations, WIP analytics, and cross-functional capacity planning. Adept at bridging the gap between IT and operations to drive system architecture improvements, automate workflows, and ensure 100% data integrity. Expert in managing global export shipping operations and enterprise logistics system configuration. Proactively collaborate with trade compliance and logistics teams to set up 15+ OSAT shipping sites and ensure end-to-end shipping accuracy and compliance. Committed to process standardization and continuous improvement to maximize operational throughput and delivery reliability.
Overview
9
9
years of professional experience
Work History
Business System Analyst
TSMC
Santa Clara, CA
12.2024 - Current
- System Architecture & Automation: Lead end-to-end system development. Translate business needs into scalable solutions, bridging the gap between IT and operations teams.
- Operational Troubleshooting: Provide high-level technical support for NPI infrastructure. Utilize Root-Cause Analysis (RCA) to stabilize systems and eliminate operational bottlenecks.
- Data & Asset Governance: Oversee access controls for critical NPI assets (PDKs/Wafer Docs). Ensure strict IP compliance and audit eligibility for global stakeholder groups.
- Workflow Optimization: Streamline end-to-end financial workflows, including customer credits and rebates, ensuring systematic accuracy and policy adherence.
Business Operations Specialist
TSMC
Santa Clara, CA
12.2019 - 12.2024
- NPI Project Leadership: Served as the central coordinator for top-tier semiconductor partners. Managed 100+ projects (NPI/RTO/MP/MPW) and ensured on-time delivery for 60+ annual tape-outs.
- MT & BOM Reconciliation: Managed MT and BOM specifications. Collaborated with CSV/AM teams to cross-reference data and technical requirements, ensuring billing accuracy and process consistency.
- WIP & Inventory Analytics: Leveraged TSMC Online for real-time tracking. Monitored lot stages, inventory levels, and consumption rates to optimize supply strategies and prevent shortages.
- Cycle Time Management: Calculated and tracked critical-path cycle times. Resolved manufacturing bottlenecks through strategic prioritization to ensure 100% shipment accuracy.
- Demand & Capacity Planning: Managed demand forecasting and product mix analysis. Used data insights to drive capacity allocation and maximize operational output.
- Export Logistics & System Configuration: Expertly manage global export shipping operations and enterprise logistics systems. Spearheaded the configuration and maintenance of 15+ OSAT shipping sites. Work in close partnership with import/export teams to align shipment workflows with trade regulations, ensuring zero-deficiency fulfillment and complete logistics compliance.
- Process Standardization: Developed SOPs and training programs. Mentored 10+ team members on system operations and best practices.
Sales Operations Specialist
Winstronics International, Inc.
Fremont, CA
07.2017 - 11.2019
- Global Order Management: Managed 100+ global sales orders (up to $1.5M), utilizing advanced Excel analytics for precise order tracking and end-to-end fulfillment.
- Stakeholder Collaboration: Resolved supply bottlenecks and operational conflicts by driving cross-functional alignment between Engineering, Purchasing, and external vendors.
- Inventory & BOM Planning: Optimized supply-demand alignment via BOM-level inventory analysis and forecasting models to mitigate shortages and improve delivery lead times.
Education
Bachelor of Science - Medicinal And Pharmaceutical Chemistry
University of California, Davis
Davis, CASkills
- Supply Chain Planning
- NPI Lifecycle Management
- WIP Analytics & Tracking
- TSMC Online Operations
- Cross-functional Collaboration
- System Root-Cause Analysis
- Export Control & Trade Compliance
- Advanced Excel & PowerPoint Proficiency
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Business System Analyst
TSMC
12.2024 - Current
Business Operations Specialist
TSMC
12.2019 - 12.2024
Sales Operations Specialist
Winstronics International, Inc.
07.2017 - 11.2019
Bachelor of Science - Medicinal And Pharmaceutical Chemistry
University of California, Davis