Olivia Yoakam

Provide excellent customer service. Promote the T-Mobile brand and drive sales metrics by selling cellular devices and wireless services. Maintain store cleanliness and organization. Perform opening/closing duties, inventory control, cash management, and office functions. Train and develop new and existing employees. Assist in interviewing and hiring employees.

• Manage productivity of associates and incoming/outgoing merchandise, maintain business goals and ensuring product makes it to the sales-floor in a quick and efficient manor, monitoring employee and customer integrity, strategizing positive marketing ideas

• Offers exceptional customer service, opens/closes store, cash handling, completes bank drops, offers managerial assistance at surrounding Vans locations, completes necessary marketing changes, develops new marketing strategies to impact positive sales

• Counting cash drawers/making deposits to the bank, maintains visually appealing store, offered exceptional customer service, train/coach associates on selling strategies, completed floor sets and marketing changes, processed shipment, built and maintained effective relationships with staff, hired and developed new talent, processed all sales transactions accurately and in a timely fashion

• Manages footwear department, executed floorsets and all new marketing updates, trained/coached associates, demonstrated brand knowledge, effectively answered customer's questions, helped customers select products that best fit their personal needs, rang customers up when needed