Summary
Overview
Work History
Education
Skills
Certification
References
Availability
Timeline
Generic

Olivia Spencer

London,Canada

Summary

Friendly, reliable, and experienced hospitality professional with over five years working in busy, fast-paced restaurants. I’ve built a strong reputation for delivering great service, staying calm under pressure, and working well with teammates to keep things running smoothly. I’m confident handling high-volume shifts, solving problems on the fly, and creating a positive experience for every guest. I take pride in being professional, attentive, and committed to making people feel welcome. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Turtle Jack's
Port Carling, Canada
06.2025 - 09.2025
  • Delivered attentive and personalized service in a busy seasonal environment serving both locals and tourists.
  • Managed high table volumes efficiently while ensuring accuracy and speed in order processing.
  • Recommended food and beverage pairings, contributing to increased guest satisfaction and check averages.
  • Maintained knowledge of all menu items, allergens, and promotions to support informed customer choices.
  • Processed payments and managed POS systems with accuracy and accountability.

Server

Glenn Burney Patio
Parry Sound, Canada
09.2022 - 09.2024
  • Provided efficient full-service dining in a popular lakeside venue with seasonal fluctuations.
  • Accurately took and entered orders, managed timing, and ensured a seamless guest experience.
  • Handled dietary restrictions and special requests with care and attention to detail.
  • Assisted in maintaining cleanliness and organization in dining and prep areas.
  • Frequently commended by guests and management for professionalism and teamwork.

Hostess

Turtle Jack's
Parry Sound, Canada
06.2021 - 08.2022
  • Warmly greeted guests and managed reservations, seating, and waitlists during peak periods.
  • Supported front-of-house operations, contributing to a smooth and coordinated dining experience.
  • Assisted with table turnover, guest inquiries, and resolving minor concerns with tact and courtesy.

Hostess

Tailwinds Georgian Bay
Parry Sound, Canada
06.2019 - 09.2020
  • Created a welcoming atmosphere for guests while managing flow of the dining room.
  • Maintained communication with kitchen and serving staff to ensure timely seating and service.
  • Took initiative to support servers with food running and guest needs during peak service.

Education

Bachelor of Arts - Criminology

University of Western Ontario
London, ON
04.2027

Skills

  • Exceptional customer service
  • Fast-paced multitasking
  • High-volume service
  • POS systems
  • Upselling
  • Suggestive selling strategies
  • Food safety
  • Cleanliness standards
  • Professional communication
  • Strong team collaboration
  • Allergy awareness
  • Team collaboration
  • Time management
  • Adaptability

Certification

Smart Serve Ontario, Valid and up-to-date for alcohol service in licensed establishments.

References

Available upon request.

Availability

Available to begin work starting September 8th, 2025. Seeking a part-time position with some availability during the week and full availability on weekends.

Timeline

Server

Turtle Jack's
06.2025 - 09.2025

Server

Glenn Burney Patio
09.2022 - 09.2024

Hostess

Turtle Jack's
06.2021 - 08.2022

Hostess

Tailwinds Georgian Bay
06.2019 - 09.2020

Bachelor of Arts - Criminology

University of Western Ontario

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Olivia Spencer