Olivia Ramsammy
Etobicoke,ON
Summary
Dedicated university student seeking a summer position, bringing valuable retail experience in customer service, payment processing, and inventory management. Demonstrates strong communication skills and teamwork abilities, with a keen interest in learning processes that enhance organizational effectiveness.
Overview
2
2
years of professional experience
Work History
Senior Cashier
Freshco
Mississauga, Ontario
12.2022 - 08.2024
- Called for backup cashiers during peak times to minimize wait time for customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Processed refunds and exchanges promptly according to established policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Science -
University of Guelph-humber
Toronto, ON01-2028
High School Diploma -
Streetsville Secondary School
Mississauga, ON06-2024
Skills
- Customer service
- Checkout monitoring
- Credit and cash transactions
- Cleaning and sanitizing
- Customer relations
- Refunds and exchanges
- Cash register operation
- Customer assistance
- Merchandise restocking
- ID verification
Accomplishments
- Ontario Scholar
WISA vice-president
- Founding member of affinity group for student of West Indian decent
- Responsible for hosting school events
- Held weekly meetings with club members
References
References available upon request.
Timeline
Senior Cashier
Freshco
12.2022 - 08.2024
Bachelor of Science -
University of Guelph-humber
High School Diploma -
Streetsville Secondary School
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