Olivia Perron
St Catharines,ON
Summary
Experienced in the retail industry, customer-oriented professional with a strong focus on driving sales, building customer loyalty, and delivering exceptional customer service. Expertise lies in identifying customer needs and providing appropriate solutions to enhance their overall experience. Proven track record of consistently meeting and exceeding sales goals. Dedicated to ensuring customer satisfaction remains at the forefront of every interaction.
Overview
8
8
years of professional experience
Work History
PAID SERVICES BEAUTY ADVISOR
Sephora
St Catharines, ON
02.2023 - Current
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions
- Demonstrated excellent communication skills to build relationships with clients
- Provided exceptional customer service and assisted customers with product selection
- Advised customers on latest and newest beauty products upon arrival
- Conducted in-depth consultations with customers to assess their needs and preferences
- Advised customers on proper skin care techniques according to their individual skin types
- Organized promotional displays and events to promote product sales
- Provided makeup, skin care, and hair care consultations to help customers with product decisions
- Stocked shelves, cleaned floors and organized sales areas
- Used testers and sampling to demonstrate product application
- Performed makeup applications for special occasions such as weddings and proms.
SALES ASSOCIATE
Ugg
Niagara on the lake, ON
02.2022 - 02.2023
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Established a positive rapport with customers by delivering friendly, personalized service
- Tagged new merchandise for sale and updated signs
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
SALES ASSOCIATE
TJX Canada
Orillia, ON
05.2018 - 02.2022
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude
- Greeted customers and engaged in conversation to assess needs
- Developed strong interpersonal skills to effectively communicate with customers and coworkers
- Maintained cleanliness of work areas throughout shift according to company standards
- Demonstrated excellent organizational skills while stocking shelves and arranging displays
- Used POS system to process sales and refund transactions
- Assisted in training new employees on proper use of equipment and safety protocols.
SALES ASSOCIATE
Guess
Innisfil, ON
11.2016 - 05.2018
- Arranged and display merchandise to promote sales
- Greeted customers and ascertained what each customer wanted and needed
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Promoted visual presentation standards by keeping store replenished
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Operated cash register and POS to process sales transactions and handle payments.
Education
COMPLETED COURSEWORK TOWARDS BUSINESS IN GENERAL BUSINESS -
Georgian College
Barrie, ON06.2022
Skills
- Relationship Building
- Product Demonstrations
- Service Consultations
- Customer Service
- Customer Engagement
- Appointment Scheduling
- Brand Promotion
- Brand Awareness
- Flexibility and Adaptability
- Client Relationship Building
- Time management
- Customer service excellence
- Product knowledge expertise
Personal Information
Title: Educator
Languages
English
Native or Bilingual
Timeline
PAID SERVICES BEAUTY ADVISOR
Sephora
02.2023 - Current
SALES ASSOCIATE
Ugg
02.2022 - 02.2023
SALES ASSOCIATE
TJX Canada
05.2018 - 02.2022
SALES ASSOCIATE
Guess
11.2016 - 05.2018
COMPLETED COURSEWORK TOWARDS BUSINESS IN GENERAL BUSINESS -
Georgian College