Olivia Lucido
Cypress
Summary
Resourceful Front Desk Associate known for high productivity and efficient task completion. Possess specialized skills in customer service, communication, and organization that ensure smooth operation of front desk activities. Excel in time management, problem-solving, and adaptability, making positive guest experiences priority.
Overview
6
6
years of professional experience
Work History
Front Desk Associate
Hyatt House Cypress/Anaheim
02.2023 - Current
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, and photocopying documents.
- Communicate with insurance companies and third-party booking sites for billing purposes.
- Responsible for verifying correct identification for anyone staying on the property.
- Responsible for assisting new Front Desk associates as they shadow me, or if they have general questions about the performance of their new job.
- Assisted guests at check-in, providing information on various services within the hotel.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Transmitted and received messages using telephones or online messaging.
Team Lead and Lifeguard Instructor
Knotts Berry Farm
04.2019 - 09.2022
- Team Lead (responsible for 15 to 20 people): Responsible for giving lifeguards appropriate breaks and lunches, while maintaining a clean environment.
- Ensured that lifeguards maintained a clean, organized environment.
- In the event of an emergency with a guest, you are responsible for radioing it in and taking the place of the lifeguard to handle the emergency.
- Responsible for evacuating assigned areas in the event of an emergency.
- I took on the supervisor job for monthly inspections.
- I have completed all coursework for the aquatic supervisor.
- Lifeguard Instructor: (class size between 5 and 40 people): Responsible for training all new lifeguards being hired for Soak City.
- Trained lifeguards in client services.
- Taught first aid, including CPR.
- Instructed department training, giving an overview of how to work the equipment that guests used.
- Responsible for sending emails out at the end of the day regarding all training that has been completed, along with plans for the next day.
Team Lead Lifeguard
Knott’s Berry Farm
04.2020 - 04.2020
- Responsible for classes of 15 to 20 people.
- Responsible for giving lifeguards appropriate breaks and lunches, while maintaining a clean environment.
- Made sure that lifeguards maintained a clean environment.
- In the event of an emergency with a guest, you are responsible for radioing it in and taking the place of the lifeguard to handle the emergency.
- Responsible for evacuating the assigned areas in the event of an emergency.
Education
Bachelor of Arts - Business Administration with a concentration in Finance
California State University Fullerton
Fullerton, CA05.2025
Associate of Arts - Business Administration
Cypress College
Cypress, CA05.2023
Skills
- Employee training
- Customer service
- Administrative support
- Project management
- Team building
- Credit card handling
- Hospitality services
- Oral and written communications
Certifications And Awards
- Employee of the Month, Hyatt, 06/01/23
- Employee of the Month, Hyatt, 11/01/24
Accomplishments
- June 2023: Hotel employee of the Month
- November 2024: Hotel employee of the Month
Timeline
Front Desk Associate
Hyatt House Cypress/Anaheim
02.2023 - Current
Team Lead Lifeguard
Knott’s Berry Farm
04.2020 - 04.2020
Team Lead and Lifeguard Instructor
Knotts Berry Farm
04.2019 - 09.2022
Bachelor of Arts - Business Administration with a concentration in Finance
California State University Fullerton
Associate of Arts - Business Administration
Cypress College
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