Azaliah LaDay
Azusa
Summary
Dynamic customer service professional with extensive experience at Equinox and Gold's Gym, excelling in team supervision and problem-solving. Proven track record of enhancing member satisfaction through effective communication and training. Skilled in payment processing and inventory management, consistently fostering positive relationships to boost customer retention. Creating an invigorating environment for customers and team members is most important!
Overview
2
2
years of professional experience
Work History
Front Desk Associate
Equinox
Los Angeles
08.2025 - Current
- Greeted and assisted members with inquiries and service requests.
- Resolved member concerns promptly, ensuring a positive environment.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
Manager on Duty
Gold's Gym
Arcadia
01.2024 - 07.2025
- Interacted with customers regularly to ensure their needs were met.
- Supervised daily gym operations ensuring smooth member experiences.
- Maintained cleanliness and organization of the front desk area.
- Provided information on gym services, promotions, and membership options.
- Collaborated with team members to enhance customer service experiences.
- Provided guidance and support to team members when needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Trained newly hired employees on front desk procedures and business operations.
- I always kept a smile on my face and greeted members by name!
- Delivered friendly and knowledgeable support to current and prospective customers.
- Maintained inventory levels by ordering supplies as needed.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
Education
High School Diploma -
Pasadena High School
Pasadena, CA05-2022
Skills
- Customer service
- Payment processing
- Team supervision
- Data entry
- Inventory management
- Effective communication
- Problem solving
- Employee training
- Time management
- Hospitality services
- Credit card handling
- Scheduling appointments
- Listening skills
Timeline
Front Desk Associate
Equinox
08.2025 - Current
Manager on Duty
Gold's Gym
01.2024 - 07.2025
High School Diploma -
Pasadena High School
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