Olivia Heersping

• Educate and engage guests on technical product information, fostering experiences that reflect the values and ethos of the Lululemon brand
• Collaborate within a dynamic team environment to achieve exit strategy goals, including supporting guest experience initiatives, optimizing merchandising displays, and leveraging OMNI channels efficiently
• Demonstrate proficiency in inventory management, including receiving processes, to ensure product availability and contribute to overall store organization and cleanliness

• Provided personalized product recommendations tailored to individual client needs, leveraging expertise across a diverse range of skincare, makeup, hair, and fragrance products
• Participated in the successful launch of a new store location through collaboration with team members and dedication to delivering exceptional customer experiences through soft opening
• Maintained up-to-date knowledge of current inventory, ensuring informed guidance for clients and contributing to sales objectives attainment

• Facilitated exceptional customer experiences by providing genuine product information and personalized recommendations, enhancing customer engagement & brand loyalty
• Supported business operations and guest experiences within a dynamic team environment, collaborating to meet organizational objectives and drive sales.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Gained exposure to all aspects of a sales and marketing career via applied learning opportunities that incorporated individual and group project-based learning, and extensive Microsoft computer training.