Olivia Gregory
Waterloo,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Golf Shop Representative
Merry-Hill Golf Club
2024.04 - Current
- Provide exception service to members and guests, ensuring a welcoming and professional atmosphere
- Assist in selling golf equipment, apparel, and accessories
- Handle transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and credit card processing
- Aid members with account inquiries, tee time bookings, and membership benefits
- Ensure all carts are clean, stored properly, and ready for each guest
Bistro Server
Merry-Hill Golf Club
2024.04 - Current
- Deliver prompt and friendly service to ensure a positive dining experience for all guests
- Process payments accurately and efficiently, balancing cash drawers and the beginning and end of shifts
- Demonstrate thorough knowledge of the menu to assist guests with their selections
- Maintain a clean and organized work environment
Member Service Representative
Greystone Racquet Club
2021.07 - 2023.12
- Responsible for answering all questions members have
- Answer and respond to emails and phone calls for all inquiries about the club
- Ensure towels are washed, dried and folded for members
- Greet each member as they arrive and upon leaving
- Use Microsoft Excel, Teams and Word to organize each member's details and privileges
- File receipts and member intake folders
- Create aesthetically pleasing posters, flyers, and social media posts for club events using Canva
- Book court times and reservation times for members using Club Automation
Dining Room Server
Balmoral Retirement Residence
2022.04 - 2022.09
- Serving food and beverages to residents and guests
- Clearing tables and cleaning the dining room after each meal service
- Setting up the dining room for meal service
- Assist with kitchen and cleaning duties
- Deliver wine and beer to residents when requested.
Manager
McDonald’s
2017.04 - 2021.09
- Accurately and efficiently take customer orders and payment
- Work in and manage a team in a fast-paced restaurant environment
- Ensure all utensils and equipment are cleaned properly
- Responsible for onboarding, training, and leading new employees
- Communicate to upper management employee abilities, customer wait times and needs of specific areas to improve workflow and delivery times
- Monitor labour and sales costs along with counting and balancing tills each shift
- Recipient of Mcdonald's post-secondary scholarship.
Education
BA in Honours Sociology and Minor in Human Rights -
Wilfrid Laurier University
Waterloo, ON04.2024
Ontario Secondary School Honors Diploma -
Bluevale Collegiate Institute
Waterloo, ON06.2020
Skills
- WHMIS Certificate
- Ethical Conduct for Research Involving Humans Certificate
- Smart Serve Certificate
- Food Handler Certificate
- Strong communication skills, Enthusiastic, Organized, Flexible, Team player, Strong work ethic, and Open-minded
Volunteer Experience
Woolwich Minor Soccer 2019
- Head coach of boy’s U10 soccer team
Lexington Public School 2016-2019
- Worked with individual grade two and three students in reading and mathematics
Samaritan’s Purse 2016-2017
- Worked with a team to fill Christmas shoe boxes in a timely fashion, to be sent overseas for children in need
Extracurricular Activities
- Kitchener Senior Hockey Team 2023-Present
- Best Buddies Program 2019-2020
- Woolwich Rep Soccer 2013-2020
- Waterloo Ravens Minor Hockey, 2008-2016
Timeline
Golf Shop Representative
Merry-Hill Golf Club
2024.04 - Current
Bistro Server
Merry-Hill Golf Club
2024.04 - Current
Dining Room Server
Balmoral Retirement Residence
2022.04 - 2022.09
Member Service Representative
Greystone Racquet Club
2021.07 - 2023.12
Manager
McDonald’s
2017.04 - 2021.09
BA in Honours Sociology and Minor in Human Rights -
Wilfrid Laurier University
Ontario Secondary School Honors Diploma -
Bluevale Collegiate Institute
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