Summary
Overview
Work History
Education
Skills
Volunteer Experience
Extracurricular Activities
Timeline
Generic

Olivia Gregory

Waterloo,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Golf Shop Representative

Merry-Hill Golf Club
04.2024 - Current
  • Provide exception service to members and guests, ensuring a welcoming and professional atmosphere
  • Assist in selling golf equipment, apparel, and accessories
  • Handle transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and credit card processing
  • Aid members with account inquiries, tee time bookings, and membership benefits
  • Ensure all carts are clean, stored properly, and ready for each guest

Bistro Server

Merry-Hill Golf Club
04.2024 - Current
  • Deliver prompt and friendly service to ensure a positive dining experience for all guests
  • Process payments accurately and efficiently, balancing cash drawers and the beginning and end of shifts
  • Demonstrate thorough knowledge of the menu to assist guests with their selections
  • Maintain a clean and organized work environment

Member Service Representative

Greystone Racquet Club
07.2021 - 12.2023
  • Responsible for answering all questions members have
  • Answer and respond to emails and phone calls for all inquiries about the club
  • Ensure towels are washed, dried and folded for members
  • Greet each member as they arrive and upon leaving
  • Use Microsoft Excel, Teams and Word to organize each member's details and privileges
  • File receipts and member intake folders
  • Create aesthetically pleasing posters, flyers, and social media posts for club events using Canva
  • Book court times and reservation times for members using Club Automation

Dining Room Server

Balmoral Retirement Residence
04.2022 - 09.2022
  • Serving food and beverages to residents and guests
  • Clearing tables and cleaning the dining room after each meal service
  • Setting up the dining room for meal service
  • Assist with kitchen and cleaning duties
  • Deliver wine and beer to residents when requested.

Manager

McDonald’s
04.2017 - 09.2021
  • Accurately and efficiently take customer orders and payment
  • Work in and manage a team in a fast-paced restaurant environment
  • Ensure all utensils and equipment are cleaned properly
  • Responsible for onboarding, training, and leading new employees
  • Communicate to upper management employee abilities, customer wait times and needs of specific areas to improve workflow and delivery times
  • Monitor labour and sales costs along with counting and balancing tills each shift
  • Recipient of Mcdonald's post-secondary scholarship.

Education

BA in Honours Sociology and Minor in Human Rights -

Wilfrid Laurier University
Waterloo, ON
04.2024

Ontario Secondary School Honors Diploma -

Bluevale Collegiate Institute
Waterloo, ON
06.2020

Skills

  • WHMIS Certificate
  • Ethical Conduct for Research Involving Humans Certificate
  • Smart Serve Certificate
  • Food Handler Certificate
  • Strong communication skills, Enthusiastic, Organized, Flexible, Team player, Strong work ethic, and Open-minded

Volunteer Experience

Woolwich Minor Soccer 2019

  • Head coach of boy’s U10 soccer team

Lexington Public School 2016-2019

  • Worked with individual grade two and three students in reading and mathematics

Samaritan’s Purse 2016-2017

  • Worked with a team to fill Christmas shoe boxes in a timely fashion, to be sent overseas for children in need

Extracurricular Activities

  • Kitchener Senior Hockey Team 2023-Present
  • Best Buddies Program 2019-2020
  • Woolwich Rep Soccer 2013-2020
  • Waterloo Ravens Minor Hockey, 2008-2016

Timeline

Golf Shop Representative

Merry-Hill Golf Club
04.2024 - Current

Bistro Server

Merry-Hill Golf Club
04.2024 - Current

Dining Room Server

Balmoral Retirement Residence
04.2022 - 09.2022

Member Service Representative

Greystone Racquet Club
07.2021 - 12.2023

Manager

McDonald’s
04.2017 - 09.2021

BA in Honours Sociology and Minor in Human Rights -

Wilfrid Laurier University

Ontario Secondary School Honors Diploma -

Bluevale Collegiate Institute

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Olivia Gregory