Olivia Gregory
Waterloo,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Golf Shop Representative
Merry-Hill Golf Club
04.2024 - Current
- Provide exception service to members and guests, ensuring a welcoming and professional atmosphere
- Assist in selling golf equipment, apparel, and accessories
- Handle transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling and credit card processing
- Aid members with account inquiries, tee time bookings, and membership benefits
- Ensure all carts are clean, stored properly, and ready for each guest
Bistro Server
Merry-Hill Golf Club
04.2024 - Current
- Deliver prompt and friendly service to ensure a positive dining experience for all guests
- Process payments accurately and efficiently, balancing cash drawers and the beginning and end of shifts
- Demonstrate thorough knowledge of the menu to assist guests with their selections
- Maintain a clean and organized work environment
Member Service Representative
Greystone Racquet Club
07.2021 - 12.2023
- Responsible for answering all questions members have
- Answer and respond to emails and phone calls for all inquiries about the club
- Ensure towels are washed, dried and folded for members
- Greet each member as they arrive and upon leaving
- Use Microsoft Excel, Teams and Word to organize each member's details and privileges
- File receipts and member intake folders
- Create aesthetically pleasing posters, flyers, and social media posts for club events using Canva
- Book court times and reservation times for members using Club Automation
Dining Room Server
Balmoral Retirement Residence
04.2022 - 09.2022
- Serving food and beverages to residents and guests
- Clearing tables and cleaning the dining room after each meal service
- Setting up the dining room for meal service
- Assist with kitchen and cleaning duties
- Deliver wine and beer to residents when requested.
Manager
McDonald’s
04.2017 - 09.2021
- Accurately and efficiently take customer orders and payment
- Work in and manage a team in a fast-paced restaurant environment
- Ensure all utensils and equipment are cleaned properly
- Responsible for onboarding, training, and leading new employees
- Communicate to upper management employee abilities, customer wait times and needs of specific areas to improve workflow and delivery times
- Monitor labour and sales costs along with counting and balancing tills each shift
- Recipient of Mcdonald's post-secondary scholarship.
Education
BA in Honours Sociology and Minor in Human Rights -
Wilfrid Laurier University
Waterloo, ON04.2024
Ontario Secondary School Honors Diploma -
Bluevale Collegiate Institute
Waterloo, ON06.2020
Skills
- WHMIS Certificate
- Ethical Conduct for Research Involving Humans Certificate
- Smart Serve Certificate
- Food Handler Certificate
- Strong communication skills, Enthusiastic, Organized, Flexible, Team player, Strong work ethic, and Open-minded
Volunteer Experience
Woolwich Minor Soccer 2019
- Head coach of boy’s U10 soccer team
Lexington Public School 2016-2019
- Worked with individual grade two and three students in reading and mathematics
Samaritan’s Purse 2016-2017
- Worked with a team to fill Christmas shoe boxes in a timely fashion, to be sent overseas for children in need
Extracurricular Activities
- Kitchener Senior Hockey Team 2023-Present
- Best Buddies Program 2019-2020
- Woolwich Rep Soccer 2013-2020
- Waterloo Ravens Minor Hockey, 2008-2016
Timeline
Golf Shop Representative
Merry-Hill Golf Club
04.2024 - Current
Bistro Server
Merry-Hill Golf Club
04.2024 - Current
Dining Room Server
Balmoral Retirement Residence
04.2022 - 09.2022
Member Service Representative
Greystone Racquet Club
07.2021 - 12.2023
Manager
McDonald’s
04.2017 - 09.2021
BA in Honours Sociology and Minor in Human Rights -
Wilfrid Laurier University
Ontario Secondary School Honors Diploma -
Bluevale Collegiate Institute
Similar Profiles
Brian DeyermondBrian Deyermond
Greenskeeper at Turner Hill Golf ClubGreenskeeper at Turner Hill Golf Club
Levi MattoonLevi Mattoon
Golf Course Attendant at Ivy Hill Golf ClubGolf Course Attendant at Ivy Hill Golf Club
Ben FernsBen Ferns
Marketing and sales executive at Forest Hill Golf ClubMarketing and sales executive at Forest Hill Golf Club