Case Manager Team Lead
John Howard Society Of Ottawa
03.2021 - 07.2023
- Supporting clients who have been chronically homeless
- Knowledge in response to overdoses, administration of both IM and nasal Naloxone
- Management of high acuity clients
- Implementation of care plans, money management, food security
- Communication with ODSP and PG&T for mutual client wellbeing
- Well versed in navigating partnerships with Ottawa Inner City Health and Carefor
- Performance of SPDATs
- Management of residential trustees
- Knowledge in responding to aggressive behaviors and diversion strategies (TED/TESP or OPS/EMS intervention)
- Assisting clients in navigating legal barriers; such as, legal aid, parole hearings, bail supervision, etc
- Managing a staff team of 21 individuals
- Staff scheduling for a building that operates 24/7
- Participating in a crisis response on call rotation