Erin Houle
Fort Saskatchewan,AB 8930 99th Ave Unit 38,
Summary
To secure full time employment as a Primary Care Paramedic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Primary Care Paramedic
Bonnyville Regional Fire Authority
06.2023 - Current
- Completed medical reporting and documentation to transfer information from scene to hospital.
- Collaborated with on-shift emergency team to cultivate safe and secure scene to tend to patients.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Transferred patients safely and securely to medical facilities for continued care.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Stayed in constant communication with patients to continuously maintain care and comfort during transportation.
- Dispensed medications and monitored patient responses for adaptive treatment.
Cashier
COOP Grocery
04.2022 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Learned customer service position and provided backup at key times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Hunting and Archery Retail Outfitter
Cabela’s Canada
09.2021 - 01.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Supported loss prevention goals by monitoring shopper behavior.
- Opened and closed departments independently.
- Used computer softwares to check and maintain stock.
Crew Trainer
McDonalds
06.2019 - 09.2021
- Deliver in-depth training to over 20 new workers in food preparation and customer-facing roles to promote strong team performance.
- Monitor day-to-day activities of McDonald's company and employees, noting areas needing improvement.
- Facilitate training for associates through daily coaching and regular performance appraisals.
- Cross-train and provide back up for customer service managers.
- Continuing open and professional relationships with team members, resolving and/or preventing issues and conflicts quickly.
- Plan, manage and direct daily board operations to increase revenue and reduce costs.
- Maximize efficiency by removing safety hazards and debris from work areas.
- Recognize importance of timely response to emails, voicemails and written correspondence.
- Partner with managers to identify and capitalize on sales trends and brand initiatives.
Hockey Referee
Fort Saskatchewan Minor Hockey Association
10.2016 - 04.2019
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with partners to create respectful, safe environments for players, coaches and spectators.
- Resolved and calmed intense conflicts between individuals and teams.
- Promoted good sportsmanship among players. Assessed players and equipment to verify conformance to event rules and safety standards.
- Communicated with fans, coaches, players and other umpires.
- Educated athletes, coaches and fellow officials about game rules and regulations.
Education
Primary Care Paramedic
Western Institute of Emergency Education
Sherwood Park, AB01.2023
Emergency Medical Responder
Emergency Services Academy
Sherwood Park, AB03.2022
High School Diploma -
Bev Facey Community High School
Sherwood Park, AB06.2021
Skills
- - Able to uphold health and safety standards
- - Good product and procedure knowledge
- - Perform regular staff education and training
- - Well organized and manages time effectively
- - Sociable and easy to talk to, and skilled at complaint resolution
- - Focused, independent worker who requires minimal supervision
- - Adapts well in high stress situations
- - Willing to take on challenges
- - Proficient technology skills
- - Works well in group/team environments
- - Appreciates opportunities to take training to expand skills and knowledge
- - Able to multitask and problem solve
- - Able to critically think well and make on the fly decisions
Certification
- Registered Primary Care Paramedic under the Alberta College of Paramedics
- Class 4 Drivers license
- ITLS Certified
- PHTLS Certified
- APDOC Certified
- BLS Certified
- PEARS Certified
- EMS Safety Certified
- GEMS Certified
- Certified level C First aid and AED
- Certified Emergency Medical Responder
Employee of the Month
Was awarded Employee of the Month from the Fort Saskatchewan McDonald's for September 2020.
Employee of the Year
Was awarded Employee of the Year for the year 2020 from the Fort Saskatchewan McDonald's in January 2021.
Shannon Szabados Scholarship
Was awarded the Shannon Szabados Scholarship for academic success, community involvement and sportsmanship in 2019.
Refrences
Brittini Erickson
Advanced Care Paramedic
Bonnyville Regional Fire Authority
780-812-5287
________________________
Karen McLauchlan
COOP Front End Manager
780-998-5000
________________________
Kayla Elenbaas
Former McDonald's General Manager
Fort Saskatchewan, AB
780-992-1370
Timeline
Primary Care Paramedic
Bonnyville Regional Fire Authority
06.2023 - Current
Cashier
COOP Grocery
04.2022 - 06.2023
Hunting and Archery Retail Outfitter
Cabela’s Canada
09.2021 - 01.2022
Crew Trainer
McDonalds
06.2019 - 09.2021
Hockey Referee
Fort Saskatchewan Minor Hockey Association
10.2016 - 04.2019
Primary Care Paramedic
Western Institute of Emergency Education
Emergency Medical Responder
Emergency Services Academy
High School Diploma -
Bev Facey Community High School
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