Olivia Emens
Laguna Hills
Summary
Dynamic retail professional with a strong background in customer service and food safety compliance. Proven ability to enhance customer experiences and drive sales through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Deli and Meat Department
Sprouts
Laguna Niguel
02.2023 - 07.2025
- Delivered exceptional customer service by assisting customers with order selection and food customization.
- Prepared fresh menu items while adhering to strict safety and cleanliness standards.
- Monitored temperature logs to ensure food safety compliance.
- Maintained cleanliness of work areas and sanitized food preparation equipment.
- Created quick meals efficiently, maintaining high-quality standards on the sales floor.
- Recommended promotional items to enhance customer choices and boost sales to enhance customer experience.
- Supported overall operations through effective communication with team members.
Retail Sales Representative
Verizon
Mission Viejo
03.2021 - 09.2022
- Engaged customers to boost sales performance and meet targets.
- Assisted customers with product selection and addressed inquiries to facilitate informed decisions.
- Resolved customer complaints to enhance satisfaction and build loyalty.
- Delivered technical solutions in fast-paced retail setting to elevate customer experience.
Barista
Starbucks
Laguna Woods
05.2016 - 08.2018
- Crafted high-quality coffee beverages according to established recipes and standards.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed daily morning rush, ensuring timely service for all customers.
- Welcomed customers at the entrance to create a friendly atmosphere. and processed orders for coffee drinks, food items, and beverages.
- Operated espresso machines and brewing equipment with safety and efficiency.
- Maintained cleanliness and organization of work area during shifts.
- Collaborated with team members to foster a positive work environment.
- Responded promptly and professionally to customer inquiries.
Education
Associate of Arts -
Saddleback Community College
Mission Viejo, CA06-2013
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2002
Skills
- Food safety compliance
- Food preparation
- Menu customization
- Customer service excellence
- Customer loyalty building
- Customer engagement
- Sales strategy implementation
- Team collaboration
- Adaptability in fast-paced
Timeline
Deli and Meat Department
Sprouts
02.2023 - 07.2025
Retail Sales Representative
Verizon
03.2021 - 09.2022
Barista
Starbucks
05.2016 - 08.2018
Associate of Arts -
Saddleback Community College
High School Diploma -
Laguna Hills High School