Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Distefano

Oakville,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail realated industrys. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Associate- Bakery Department

Farm Boy Grocery
07.2021 - Current
  • Helped customers every day with positive attitude and focus on customer satisfaction.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Delivered fast and effitent service to prioritize customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying close attention to the customers needs or wants.
  • Highly educated on bakery department products and merchandising.

Bakery Sales Associate

Fortinos Supermarket
06.2019 - 09.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Solved problems with products and services by providing customers with technical support.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer calls and emails to answer questions about products and services.

Co-Op Student

Oakville Arts Studio
01.2019 - 06.2019
  • Worked in team environment to maintain high levels of productivity.
  • Shadowed personnel, learning safe and effective operation of systems.
  • Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
  • Assisted in special projects, working with supervisors in timely delivery of services.
  • Worked with industry professionals to further drive learning goals.

Sales Associate

Urban Planet
09.2018 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.

Crew Member

McDonald's
06.2018 - 09.2018
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and worked the cash register.
  • Brewed coffee and tea and changed out drink station syrups.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Accurately operated cash register to process customer payments.

Education

Diploma - Makeup And Creative Arts

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
05.2024

High School Diploma -

St. Thomas Aquinas Catholic Secondary School
Oakville, ON
06.2020

Skills

  • Cooperative
  • Sales and Upselling
  • Cultural Awareness
  • Retail Marketing
  • Makeup application
  • Critical thinking
  • Emotional intelligence

Timeline

Customer Service Associate- Bakery Department

Farm Boy Grocery
07.2021 - Current

Bakery Sales Associate

Fortinos Supermarket
06.2019 - 09.2020

Co-Op Student

Oakville Arts Studio
01.2019 - 06.2019

Sales Associate

Urban Planet
09.2018 - 12.2018

Crew Member

McDonald's
06.2018 - 09.2018

Diploma - Makeup And Creative Arts

Sheridan College Institute of Technology And Advanced Learning

High School Diploma -

St. Thomas Aquinas Catholic Secondary School

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Olivia Distefano