BALPREET KAUR
Winnipeg,Canada
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Rep
The Brick
08.2023 - Current
- Handling cash payments and cashout
- Initializing customer warranty claims
- Opening and closing reports (balancing and CDR)
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
Mcdonald
04.2022 - Current
- Attending customers
- Handling cash and card payments
- Taking drive thru and counter orders Serving food
- Presenting food on drive thru window
Education
Health Care Aide & Unit Clerk Certificate -
Red River Polytech Colledge
Winnipeg, Manitobasenior secondary education - grade 12
King Edward Public School
Skills
Leadership skills
Critical thinking
Teamwork
Management
Adaptability
Cooperative
Ability to multitask
Detail Oriented
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Rep
The Brick
08.2023 - Current
Crew Member
Mcdonald
04.2022 - Current
senior secondary education - grade 12
King Edward Public School
Health Care Aide & Unit Clerk Certificate -
Red River Polytech Colledge
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