Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Courtenay

Kelowna

Summary

Developed strong leadership and leading cross-functional teams to achieve production goals. Skilled in resource management and workflow enhancement, focusing on continuous improvement and operational efficiency. Seeking to transition into new field where these transferrable skills can drive impactful results.


Seeking part time job that works with school schedule to be extended into the summer.

Overview

6
6
years of professional experience

Work History

Production Manager/Interior Painter

Student Works Painting
07.2023 - 10.2024
  • Resolved issues quickly to maintain productivity goals.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts to achieve high levels of customer satisfaction.

Wine Experience

Mission Hill Family Estate Winery
04.2023 - 07.2023
  • Improved overall store appearance by designing visually appealing merchandising displays that showcased high-quality wine offerings.
  • Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
  • Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
  • Handled cash transactions accurately and efficiently while maintaining a high level of customer service.

Store Advisor

Mountain Equipment Company (MEC)
02.2023 - 07.2023
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Enhanced store appearance by creating eye-catching product displays and maintaining cleanliness.
  • Provided expert product knowledge to customers, guiding them towards informed purchasing decisions.

Interior/Exterior Painter

Monterra LTD
07.2021 - 09.2022
  • Applied paint to exterior surfaces to enhance building aesthetics.
  • Prepared surfaces by cleaning, sanding, and patching for smooth paint application.

Front Desk/Instructor

WIP Climbing
09.2021 - 07.2022
  • Developed engaging lesson plans to enhance student understanding and retention.
  • Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
  • Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.

Host/Expo

Argus Properties Resturants (Four Points/ Manteo)
06.2018 - 03.2020
  • Warmly welcomed guests, ensuring an excellent first impression and setting tone for their visit.
  • Coordinated seating arrangements to optimize dining room flow and enhance guest experience.
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.

Education

Bachelor of Science - Health And Exercise Sciences

University of British Columbia - Okanagan
Kelowna, BC
04-2026

Skills

  • Serving It Right Certificate
  • Standard First Aid and CPR C by Red Cross
  • Pet First Aid and CPR Certificate by ProTrainings
  • POS System experience
  • Jane System certificate
  • Proficient in Word/Excel
  • Time Management
  • Customer support
  • Teamwork

Timeline

Production Manager/Interior Painter

Student Works Painting
07.2023 - 10.2024

Wine Experience

Mission Hill Family Estate Winery
04.2023 - 07.2023

Store Advisor

Mountain Equipment Company (MEC)
02.2023 - 07.2023

Front Desk/Instructor

WIP Climbing
09.2021 - 07.2022

Interior/Exterior Painter

Monterra LTD
07.2021 - 09.2022

Host/Expo

Argus Properties Resturants (Four Points/ Manteo)
06.2018 - 03.2020

Bachelor of Science - Health And Exercise Sciences

University of British Columbia - Okanagan

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Olivia Courtenay