Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Olivia Choong

Petawawa,ON

Summary

Dynamic leader with proven expertise in team leadership and customer service, honed at Warrior Gear. Excelled in staff training, enhancing customer satisfaction, and implementing safety procedures. Skilled in sewing and pattern creation, showcasing a blend of hard and soft skills. Achieved significant performance improvements by mentoring team members and streamlining operations.

Overview

7
7
years of professional experience

Work History

Manager

Warrior Gear
01.2020 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Sewing and creating patterns for individualized orders.
  • Maximized performance by monitoring daily activities and mentoring team members.

Housekeeper

Comfort Inn
03.2018 - 08.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Education

Pelican Lake First Nations High School
Saskatoon, SK

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Task delegation
  • Expectation setting
  • Coaching and mentoring
  • Safety procedures

Languages

cree
Native or Bilingual
English
Native or Bilingual

Timeline

Manager

Warrior Gear
01.2020 - 01.2025

Housekeeper

Comfort Inn
03.2018 - 08.2020

Pelican Lake First Nations High School

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Olivia Choong