Olivia Alston
St. Catharines,ON
Summary
Professional hospitality leader with proven track record in overseeing restaurant operations and enhancing guest experiences. Strong focus on team collaboration, flexible in adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and ensuring compliance with health and safety standards. Known for reliability, effective communication, and fostering positive work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Supervisor
Melrose Restaraunt
Calgary, Alberta
01.2024 - 08.2024
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to fast-paced environment, managing multiple tables and guest requests simultaneously.
- Supported team members during peak hours to optimize workflow and improve service efficiency.
- Contributed to positive dining atmosphere through friendly interactions and attentiveness to guests' needs.
- Operated point-of-sale (POS) system for processing transactions accurately and efficiently.
Server Supervisor
Whiskey District
Medicine Hat, AB
06.2023 - 01.2024
- Supervised daily operations to ensure exceptional service quality and team performance.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Boosted team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Restaurant Manager
Lang On The Water
Grimsby, ON
05.2019 - 06.2023
- Supervised daily restaurant operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff, fostering a collaborative environment that enhanced team performance.
- Implemented inventory management procedures, reducing waste and optimizing supply chain efficiency.
- Developed and executed marketing strategies, increasing customer engagement and repeat business.
- Analyzed financial reports to identify trends, driving cost control measures and revenue growth initiatives.
- Coordinated scheduling and staffing plans, ensuring adequate coverage during peak service times.
- Enforced health and safety regulations, maintaining compliance with local food safety standards.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Diploma - Business Development
Niagara College
Niagara-on-the-Lake, ON05-2019
Skills
- Marketing initiatives
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Reliability
- Microsoft Excel
- Professionalism
- Inventory control
Certification
- Pro Serve
- Health and Safety
- WHIMIS
- AODA
- Niagara Ambassador
Timeline
Server Supervisor
Melrose Restaraunt
01.2024 - 08.2024
Server Supervisor
Whiskey District
06.2023 - 01.2024
Restaurant Manager
Lang On The Water
05.2019 - 06.2023
Diploma - Business Development
Niagara College