Maria Febles Gullotta
Woodland Hills
Summary
Accomplished restaurant leader with expertise in team management and shift planning. Skilled in improving operational efficiency and implementing successful marketing initiatives, resulting in increased sales and guest satisfaction.
Overview
11
11
years of professional experience
Work History
Server Supervisor
Basta Agoura Hills
Agoura Hills, CA
04.2023 - Current
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- Trained and mentored staff on best practices for food safety and service standards.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Implemented new inventory management procedures to reduce waste and enhance stock control.
Restaurant Manager
Basta Thousand Oaks
Thousand Oaks, CA
12.2024 - 09.2025
- Developed and implemented staff scheduling to optimize labor costs while maintaining service levels.
- Executed marketing strategies to increase brand awareness and drive customer engagement through promotions.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
Assistant Manager
Il Fornaio Restaurant
Woodland Hills, CA
11.2022 - 03.2023
- Supervised daily operations to ensure adherence to service standards and guest satisfaction.
- Trained and mentored staff on customer service protocols and menu knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated special events, enhancing customer experiences through tailored offerings.
Event Coordinator
Il Fornaio Restaurant
Woodland Hills, CA
05.2022 - 03.2023
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed event concepts aligned with client objectives to enhance brand visibility.
- Managed vendor relationships, negotiating contracts to secure optimal services and pricing.
- Oversaw setup and breakdown of event spaces, maintaining high standards of quality and presentation.
Server
H.O.M. Italian Eatery
Woodland Hills, CA
04.2022 - 03.2023
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Managed order accuracy by coordinating with kitchen staff and confirming special requests.
- Trained new team members on menu items and service standards to enhance team performance.
- Implemented efficient workflow processes that improved table turnover rates during peak hours.
Server
Sike Bistrot Italiano
Taormina, Sicilia, Italia
06.2021 - 10.2021
- Resolved customer complaints promptly to maintain high satisfaction levels and repeat business.
- Collaborated with management to streamline inventory management, reducing waste and costs.
- Developed deep knowledge of menu offerings, enabling personalized recommendations for guests.
- Oversaw daily operations, mentoring junior staff to uphold service excellence and operational efficiency.
Restaurant Manager
Ristorante Tiramisu
Taormina, Sicily, Italia
05.2017 - 12.2020
- Developed training programs for new hires, enhancing staff performance and customer service skills.
- Collaborated with marketing teams to develop promotional campaigns that increased foot traffic and sales volume.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Optimized table turnover rates by training staff on efficient service techniques and refining seating arrangements for peak hours.
Bartender
Cafe Chantal
Giardini Naxos, Sicily, Italy
08.2015 - 05.2017
- Crafted innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Managed bar inventory, ensuring optimal stock levels and reducing waste through efficient ordering practices.
- Trained new bartenders on drink preparation techniques and customer service standards, fostering team collaboration.
- Developed streamlined processes for beverage service, improving speed and accuracy during peak hours.
Education
High School Diploma -
Liceo Artistico
Giarre, SiciliaSkills
- Team management
- Server maintenance
- Cleaning and sanitation
- Guest service
- Food safety
- Shift planning
- Organization
- Dining room logistics
- Marketing initiatives
- Menu design
Languages
Spanish
Professional Working
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Restaurant Manager
Basta Thousand Oaks
12.2024 - 09.2025
Server Supervisor
Basta Agoura Hills
04.2023 - Current
Assistant Manager
Il Fornaio Restaurant
11.2022 - 03.2023
Event Coordinator
Il Fornaio Restaurant
05.2022 - 03.2023
Server
H.O.M. Italian Eatery
04.2022 - 03.2023
Server
Sike Bistrot Italiano
06.2021 - 10.2021
Restaurant Manager
Ristorante Tiramisu
05.2017 - 12.2020
Bartender
Cafe Chantal
08.2015 - 05.2017
High School Diploma -
Liceo Artistico