Olivia Allan
London,Canada
Summary
Experienced Banquet Captain with a proven track record in corporate event management and team leadership. Skilled in ensuring food safety and sanitation standards while delivering exceptional guest relations. Proficient in banquet setup and table setting expertise, with a strong attention to detail and excellent time management abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server & Bartender
Carey’s Bar & Grill
London, ON
04.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Banquet Captain
Delectable Eats
London, ON
06.2016 - Current
- Monitored quality control throughout the duration of the event.
- Coordinated staffing needs for each event including scheduling and assigning duties to staff members.
- Communicated effectively with management team regarding any issues that arose during an event.
- Utilized effective problem-solving techniques when unexpected situations occurred during an event.
- Organized buffet tables ensuring uniform presentation of food items while adhering to health regulations.
- Managed the set up and breakdown of banquet events according to established guidelines.
- Supervised and trained banquet staff in providing exemplary customer service.
Customer Service Representative
Canadalife Assurance Company
London, ON
11.2020 - 10.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Adhered to company policies and procedures while providing superior service.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Server & Bartender
Chucks Roadhouse
London, ON
06.2018 - 08.2021
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Used focus and memorization skills to keep track of tables and remember orders.
- Resolved customer complaints and inquiries in a timely manner.
- Processed payments and completed register transactions accurately.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Server & Bartender
The Fox & Fiddle
London, ON
07.2017 - 01.2019
- Greeted and accommodated guests, building positive experience from first interaction.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Used good communication skills to reduce guest dissatisfaction.
- Delivered customer checks and securely processed credit card or cash payments.
- Monitored food and beverage levels to satisfy customer needs.
- Attended company and restaurant required trainings and meetings, improving skills.
- Recorded transactions in point of sales system to deliver prompt service.
- Prepared and served food and beverages to customers.
Education
High School Diploma - undefined
H.B Beal Secondary School
London06.2017
Skills
- Food safety
- Corporate event management
- Sanitation standards
- Team management
- Guest relations
- Staff leadership
- Banquet setup
- Table setting expertise
- Attention to detail
- Time management
Certification
Smart serve
Languages
English
Full Professional
Timeline
Server & Bartender
Carey’s Bar & Grill
04.2025 - Current
Customer Service Representative
Canadalife Assurance Company
11.2020 - 10.2024
Server & Bartender
Chucks Roadhouse
06.2018 - 08.2021
Server & Bartender
The Fox & Fiddle
07.2017 - 01.2019
Banquet Captain
Delectable Eats
06.2016 - Current
High School Diploma - undefined
H.B Beal Secondary School