Madison Gwynne
VANCOUVER
Summary
Experienced in delivering high-quality customer service within fast-paced dining environments, effectively managing orders and ensuring timely food delivery. Demonstrated ability to maintain cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests. Collaborated with kitchen staff to enhance service efficiency during peak hours while monitoring inventory levels to support seamless operations. Trained new team members on service protocols, fostering a knowledgeable staff environment and addressing customer feedback to improve overall dining experiences.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
Work History
Server & Bartender
The Parlour Restaurants
VANCOUVER
06.2024 - 02.2026
- Delivered exceptional customer service by efficiently managing orders and ensuring timely food delivery to patrons.
- Assisted in maintaining cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Collaborated with kitchen staff to streamline order preparation, enhancing service speed and efficiency during peak hours.
- Monitored inventory levels and restocked supplies as needed, ensuring seamless operations and minimal disruptions during service.
- Trained new team members on service protocols and menu knowledge, fostering a cohesive and knowledgeable staff environment.
- Engaged with customers to gather feedback, addressing concerns promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server & Bartender
After Dark Hospitality (4 locations)
VANCOUVER
11.2020 - 06.2024
- Delivered exceptional customer service by efficiently managing orders and ensuring timely food and beverage delivery.
- Maintained cleanliness and organization of the bar and dining areas, promoting a welcoming environment for patrons.
- Developed rapport with regular customers, enhancing loyalty and driving repeat visits through personalized service.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Engaged with guests to build rapport and gather feedback, enhancing service quality and guest loyalty.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server
Cactus Club Cafe
VANCOUVER
08.2018 - 11.2020
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stayed informed about daily specials, new menu items, promotions.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Education
Maple Ridge Secondary School
VANCOUVER, BCSkills
- Customer service
- Menu knowledge
- Cash handling
- Food safety
- Upselling techniques
- Special requests handling
- Communication skills
- Time management
- High-volume service
Timeline
Server & Bartender
The Parlour Restaurants
06.2024 - 02.2026
Server & Bartender
After Dark Hospitality (4 locations)
11.2020 - 06.2024
Server
Cactus Club Cafe
08.2018 - 11.2020
Maple Ridge Secondary School