Olha Shtandryk

Product management

• Developing product documentation to communicate upcoming features and products to internal teams.
• Gathering all NFR from stakeholders.
• Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
• The discovery phase of SDLC: market research, competitors analysis, value proposition canvas, hypothesis, feedback overview, user surveys. (Work is divided between Product manager and Business analyst).
• Creating/maintaining all project-related documentation (Release Profile, Release notes, roadmap etc.).
• UX/UI approaches along with thedesign team to achieve desirable results.
• Learning phase: user testing, measure success.
• Experienced in integrating various products by working with their APIs: Stripe, Sift...
• Features implemented: PDF Editor, Communication channel, Fraud Prevention tools, Notifications center, signing agreements tool, and other property management tools. Managed approximately 30+ long and short projects/feature.

Project management

• Successfully managed multiple features with different teams simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Organization of all meetings for successful communication (Kick-off, sprint planning/review, daily stand-ups, feature-related meetings, retrospectives.
• Creating/maintaining all project-related documentation (Release Profile, Release notes, roadmap etc.)
• Jira tracking, backlog/epics grooming.
• Communication with Feature lead and partners in case API is implemented.
• Co-operation with BA, Marketing, Customer support, Design departments.
• Organization of feature development and coordination of teams' velocity (Together with team drive feature/sprint planning/risk management).
• Feature verification (testing).

• Tracking ideas product improvement, reports system bugs.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Participated in hiring processes for new team members, selecting candidates who aligned with company values and culture.
• Monitored employee productivity to ensure optimal staffing levels were maintained at all times.
• Provided regular feedback to team members on their performance, fostering growth and development opportunities.
• Analyzed performance metrics to identify areas for improvement and develop action plans accordingly.

• Answering customer queries and providing solutions.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Adding feature instructions for user in Help Center.
• Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance.
• Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
• Collaborated with team members to identify areas of improvement in customer service protocols.

• Checking publishers' applications.
• Working in affiliate programs to create and edit discount codes.
• Negotiating exclusive discount deals.

• Working with clients and documents concerning international education programs abroad (with Ukrainian and international students): Summer Work and Travel USA, Internship/Trainee, language courses abroad, ISIC.
• Negotiating with foreign partners.
• Working with tour operators and agencies. Airtickets selling, tours selling and visa support.
• Working with USA, GB consular sections.

• Participant of Summer Work and Travel exchange program in the USA.
• Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
• Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
• Provided excellent customer service when interacting with clients, fostering positive relationships.