Evandro Neneve
Montreal,Canada
Summary
Coordinated Project/Product/Operations Team Leader with 6 years of experience. Leads all aspects of product life cycle, taking project from development through end-of-life phases in collaboration with multiple departments. Proactive in steering every project towards optimal outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product / Project Team Manager
Vivo (Telefônica Brasil)
09.2020 - 07.2023
- Managed extensive product and project portfolios from inception to completion
- Coordinated teams, managed billing, obtained necessary approvals, and assessed customer impact
- Oversaw budgets, OKRs, processes, KPIs, and implemented digitization and automation strategies.
- Improved project efficiency by streamlining communication channels and implementing collaborative tools.
- Established a high-performing team environment by fostering collaboration, trust, and clear communication.
Billing Operations Manager
Vivo (Telefônica Brasil)
09.2018 - 08.2020
- Managed diverse aspects of billing operations, including postpaid and prepaid billing, as well as printing and mailing operations
- Supervised an internal team focused on continuous improvement and innovation of billing processes and managed the billing projects team.
- Streamlined billing processes by implementing efficient software solutions, resulting in reduced errors and increased productivity.
- Developed comprehensive financial reports for management review, facilitating data-driven decision-making.
- Implemented process improvements for invoice generation and distribution, reducing turnaround time and improving customer satisfaction.
- Reviewed billing problems, researched issues, and resolved concerns.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Financial-Economic consultant
Vivo (Telefônica Brasil)
08.2017 - 08.2018
- Accomplished projects involving oversight of internal teams, monitoring delivery, and reducing barriers
- Conducted meetings to clarify development questions, surveyed and mitigated risks, and monitored post-production activities
- Prepared reports and managed conflicts of interest, activities, and responsibilities.
Senior Financial-Economic Analyst
Vivo (Telefônica Brasil)
06.2016 - 08.2017
Junior Process and Quality Analyst
GVT
09.2014 - 05.2016
Financial-Economic Analyst
GVT
11.2012 - 08.2014
Bank of Brazil's Customer Service Manager (Third Party)
Dedic GPTI
09.2006 - 09.2011
- Managed a diverse team, demonstrating strong people management skills
- Conducted selection processes for internal and external opportunities, ensuring the best fit for each role
- Analyzed and prepared comprehensive reports to inform strategic decision-making
- Handled conflict management, resolving issues efficiently and effectively
- Enriched knowledge of the banking market over five years, staying abreast of industry trends and developments.
Education
AEC in Business Management program -
Collège LaSalle, Montréal
Montréal, QC04.2024
MBA in Strategic and Economic Business Management -
Fundação Getúlio Vargas
São Paulo, SP08.2021
Bachelor's in Technology in Information Systems -
Faculdade da Indústria
São José dos Pinhais, PR06.2014
Skills
- Project Management
- Product management
- Operations management
- Process improvement
- Innovation
- MS Office
- Problem-solving
- Project Scoping
- Task Delegation
- Technical understanding
- Coaching and Mentoring
- Digitalization
- Budget control
- Agile methodologies
- Leadership
- Communication
- Negotiation
- Cost reduction
- Team Management
- Budget Control
- Quality Assurance
- Documentation And Reporting
- Technical Presentations
- Agile Methodologies
Certification
- Lean Six Sigma Yellow Belt – SETA Consulting
- Project Management with Scrum - Euax Consulting
- Process creation with BPMN methodology – GVT
- Design Thinking - think&do Consulting
- Problem solving - Fábrica de Criatividade – Consulting
- Agile Project Management Certification – Google
Accomplishments
- Led a project that digitized billing invoice delivery, resulting in an increase in digital deliveries from 20% to 95% and savings of over $100 million annually.
- Established a new project section, which involved creating a business plan, recruiting employees, and designing new processes.
- Led a team of 60 in creating 100+ alarms for billing operations. Our work resulted in fewer claims and a higher company ranking.
- Consistently achieved the company's annual target by controlling and reducing operational costs by 10% on average.
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Professional Working
French
Elementary
Timeline
Product / Project Team Manager
Vivo (Telefônica Brasil)
09.2020 - 07.2023
Billing Operations Manager
Vivo (Telefônica Brasil)
09.2018 - 08.2020
Financial-Economic consultant
Vivo (Telefônica Brasil)
08.2017 - 08.2018
Senior Financial-Economic Analyst
Vivo (Telefônica Brasil)
06.2016 - 08.2017
Junior Process and Quality Analyst
GVT
09.2014 - 05.2016
Financial-Economic Analyst
GVT
11.2012 - 08.2014
Bank of Brazil's Customer Service Manager (Third Party)
Dedic GPTI
09.2006 - 09.2011
AEC in Business Management program -
Collège LaSalle, Montréal
MBA in Strategic and Economic Business Management -
Fundação Getúlio Vargas
Bachelor's in Technology in Information Systems -
Faculdade da Indústria
Similar Profiles
Marisa Prado Alves CardosoMarisa Prado Alves Cardoso
Business Analyst Specialist at Indra (Telefônica / VIVO /GVT)Business Analyst Specialist at Indra (Telefônica / VIVO /GVT)
Rosiane Barbosa Dos Santos MendesRosiane Barbosa Dos Santos Mendes
Atendente de Relacionamento B2B 2 at Telefônica VivoAtendente de Relacionamento B2B 2 at Telefônica Vivo
Gabriela Medeiros de OliveiraGabriela Medeiros de Oliveira
Consultora pleno at TELEFÔNICA BRASIL S.A.Consultora pleno at TELEFÔNICA BRASIL S.A.