Olha Halukha
Mississauga ,ON
Summary
Skilled in data entry and active listening, adept at leveraging computer proficiency to improve efficiency. Demonstrated ability to exceed sales targets through effective team collaboration and store maintenance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Energy Company
09.2016 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Seller
Clothing Store
10.2015 - 09.2016
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
Cashier
Grosery
09.2013 - 09.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor In Economics - Accounting And Auditing
University of Ukraine
Ukraine, Rivne06.2010
Skills
Customer Service
Languages
Ukrainian
Full Professional
English
Elementary
Timeline
Customer Service Representative
Energy Company
09.2016 - 02.2022
Seller
Clothing Store
10.2015 - 09.2016
Cashier
Grosery
09.2013 - 09.2015
Bachelor In Economics - Accounting And Auditing
University of Ukraine
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