OLGA VILLACORTA
Los Angeles,CA
Summary
Theme Park Operations leader with 9+ years of experience supporting Admissions, Main Entry Operations, Sales, and Guest Experience at Universal Studios Hollywood. Experienced leading frontline teams, coordinating daily operations, training and developing Team Members, and supporting high-volume guest environments. Proven ability to drive operational excellence, foster employee engagement, and deliver exceptional guest experiences while maintaining safety and service standards.
Overview
8
8
years of professional experience
Work History
Seasonal Supervisor, Sales
UNIVERSAL STUDIOS HOLLYWOOD
07.2025 - Current
- Lead and support a team of 20+ Team Members during seasonal operations, providing coaching, direction, and performance feedback.
- Conduct coaching conversations to support Team Member development, accountability, and performance improvement.
- Assist with daily labor deployment, staffing adjustments, and operational coverage to meet business needs and service standards.
- Support call-out management and staffing reallocations to ensure appropriate coverage during peak operating periods.
- Partner with Operations and Guest Experience teams to support park-wide initiatives, special events, and guest satisfaction goals.
- Assume operational leadership responsibilities and provide direction to Team Members during supervisor and management absences.
Operations Area Lead
UNIVERSAL STUDIOS HOLLYWOOD
01.2022 - Current
- Provide daily operational leadership and support for Main Entry and Admissions teams in a high-volume theme park environment.
- Assist with operations serving thousands of guests daily, ensuring efficient guest flow and exceptional service standards.
- Coordinate staffing, guest flow, and operational readiness to support a positive guest experience.
- Resolve guest concerns and support leadership with daily operational needs and special event execution.
Trainer
UNIVERSAL STUDIOS HOLLYWOOD
01.2018 - Current
- Facilitate onboarding and operational training for new Team Members.
- Successfully trained and mentored 100+ Team Members, supporting operational readiness and service excellence.
- Coach and mentor employees to ensure consistency in service, safety, and operational standards.
- Serve as a resource for Team Members and leadership by promoting best practices and operational excellence.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2014
Skills
- Team Leadership
- Workforce Management
- Employee Development
- Performance Coaching
- Guest Experience
- Operations Management
- Staff Training
- Cross-Functional Collaboration
- Conflict Resolution
- Safety Compliance
- Event Operations
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
LEADERSHIP HIGHLIGHTS
- 9+ years supporting Theme Park Operations at Universal Studios Hollywood.
- Seasonal Supervisor with experience leading and coaching 20+ Team Members.
- Trained and developed 100+ Team Members across multiple operational functions.
- Experience supporting operations serving thousands of guests daily.
- Experienced working within a unionized theme park operation.
Timeline
Seasonal Supervisor, Sales
UNIVERSAL STUDIOS HOLLYWOOD
07.2025 - Current
Operations Area Lead
UNIVERSAL STUDIOS HOLLYWOOD
01.2022 - Current
Trainer
UNIVERSAL STUDIOS HOLLYWOOD
01.2018 - Current
High School Diploma -
John F. Kennedy High School