Olga Supernault
Grande Prairie,Alberta
Summary
Dynamic customer service professional with proven expertise in client relations and effective complaint resolution at BMO Bank of Montreal. Skilled in enhancing customer satisfaction through active listening and swift problem-solving. Adept at managing transactions and fostering long-term loyalty, ensuring a superior experience for every client interaction.
Overview
7
7
years of professional experience
Work History
CSR/PBA
BMO Bank of Montreal
04.2022 - 03.2025
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted clients with opening accounts both online and in person.
Practicum Student
Grande Banks Medical
11.2022 - 12.2022
- Followed clinc's policies, regulations, dress codes, and schedules.
- Registered and checked in patients
- Answered inquiries via phone and in person
- Took Credit Card, Debit Card and Cash payments for services.
- Call=backs and confirmed future appointments for clients.
- Restocked supplies in cubicles, washrooms and front desk and put stock away in storage rooms on delivery days
- Wiped down chairs in waiting room and in cubicles
- Took vitals on patients before taking into cubicles and entered information in system for Dr.
- Driver's Medical vitals (B.P., Pulse, Weight, Height, and Eye Exams)
- Pregnancy and UTI tests
- Emptied shredding at end of day
CSR
CIBC
01.2019 - 03.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Environmental Services Housekeeper
Alberta Health Services, AHS
04.2018 - 02.2021
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
No Degree - Medical Office And Unit Clerk
Sundance College
Calgary, AB12-2022
No Degree - Bookkeeping/Financial Clerk/Admin. Assistant
Northern Lakes College
Slave Lake, AB10-2021
Skills
- Client Relations
- Client Needs Assessment
- Effective Complaint Resolution
- Effective Telephone Communication
- Effective Listening Skills
- Microsoft Outlook Proficiency
- Client Relationship Management
- Proficient in Computer Applications
- Client Engagement
- Transaction Management
Timeline
Practicum Student
Grande Banks Medical
11.2022 - 12.2022
CSR/PBA
BMO Bank of Montreal
04.2022 - 03.2025
CSR
CIBC
01.2019 - 03.2021
Environmental Services Housekeeper
Alberta Health Services, AHS
04.2018 - 02.2021
No Degree - Medical Office And Unit Clerk
Sundance College
No Degree - Bookkeeping/Financial Clerk/Admin. Assistant
Northern Lakes College
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