Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KHUSHBOO SAHOTA

BRAMPTON,CANADA

Summary

Dedicated customer service professional with a strong commitment to excellence and a passion for continuous improvement in a fast-paced setting. Known for meticulous attention to detail and the ability to adapt quickly to new challenges. Eager to leverage expertise in providing top-notch service and contributing to the success of a dynamic team.

Overview

6
6
years of professional experience

Work History

CSR

ICICI Bank
06.2024 - 09.2024
  • Addressed customer issues and provided assistance.
  • Delivering information about new products and services.
  • Provide superior customer service in a friendly and knowledgeable manner.
  • Maintain knowledge of the Bank’s products and services and ensure accurate and correct information to customers.
  • Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process.
  • Assist customers with self-service banking.
  • Managed customer interactions in branch lobby to ensure efficient service.

Customer service Representative

Rogers Mississauga (Fine Sight Solutions)
08.2023 - 12.2023
  • Provide product and service information.
  • Addressed customer issues promptly and accurately.
  • Improvise services by recommending new improved process.
  • Update job knowledge by participating in educational seminars in office.
  • Executed tasks to support customer service and organizational mission.

Sales Associate and CSR

LEON'S FURNITURE
06.2021 - 10.2022
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Worked with graphic designers and writers to establish theme and tone for content.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
  • Used data analytics to track lead generation campaigns and improve quality.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic.

Administrative Assistant

SURI LAW FIRM
05.2020 - 06.2021
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Updated database of contacts and resources for company-wide distribution.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Completed daily logs for management review.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Front and Back Desk Receptionist

Premier Employment Agency
02.2019 - 04.2020
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Created and distributed surveys for data collection and analysis.
  • Researched and evaluated potential new markets and products.
  • Tracked key performance indicators to measure success of campaigns.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Compiled product, market, and customer data to generate informed sales and profit projections.

Education

Office Administration - Business Administration

Centennial Collage
Scarborough, ON
03.2019

BA LLB - undefined

KCL Institute of Laws
Jalandhar
05.2016

Skills

  • Sales
  • Budgeting and Allocation
  • Brand development
  • Product development
  • Marketing
  • Teamwork and Collaboration
  • Client communication
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Microsoft Excel
  • Client relations
  • Follow-up skills
  • Call management
  • Administrative support
  • Customer relationship management (CRM)

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Timeline

CSR

ICICI Bank
06.2024 - 09.2024

Customer service Representative

Rogers Mississauga (Fine Sight Solutions)
08.2023 - 12.2023

Sales Associate and CSR

LEON'S FURNITURE
06.2021 - 10.2022

Administrative Assistant

SURI LAW FIRM
05.2020 - 06.2021

Front and Back Desk Receptionist

Premier Employment Agency
02.2019 - 04.2020

BA LLB - undefined

KCL Institute of Laws

Office Administration - Business Administration

Centennial Collage

Similar Profiles

  • Edison Ravi Koilpillai

    Edison Ravi KoilpillaiEdison Ravi Koilpillai

    IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential

  • VISAL VIJAYAKUMAR

    VISAL VIJAYAKUMARVISAL VIJAYAKUMAR

    DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK

  • SANTOSH GUPTA

    SANTOSH GUPTASANTOSH GUPTA

    Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))

  • ASSAD ULLA KHAN

    ASSAD ULLA KHANASSAD ULLA KHAN

    Team Leader (Banking Process) Multi Products at ICICI BankTeam Leader (Banking Process) Multi Products at ICICI Bank

  • Prabhdeep Singh

    Prabhdeep SinghPrabhdeep Singh

    Security Supervisor at First Service ResidentialSecurity Supervisor at First Service Residential

CREATE PROFILE
KHUSHBOO SAHOTA