KHUSHBOO SAHOTA
BRAMPTON,CANADA
Summary
Dedicated customer service professional with a strong commitment to excellence and a passion for continuous improvement in a fast-paced setting. Known for meticulous attention to detail and the ability to adapt quickly to new challenges. Eager to leverage expertise in providing top-notch service and contributing to the success of a dynamic team.
Overview
6
6
years of professional experience
Work History
CSR
ICICI Bank
06.2024 - 09.2024
- Addressed customer issues and provided assistance.
- Delivering information about new products and services.
- Provide superior customer service in a friendly and knowledgeable manner.
- Maintain knowledge of the Bank’s products and services and ensure accurate and correct information to customers.
- Take ownership of client complaints/issues, initiating action, following up with respective units and resolving the problem within stipulated timeframe and keeping the clients informed during the process.
- Assist customers with self-service banking.
- Managed customer interactions in branch lobby to ensure efficient service.
Customer service Representative
Rogers Mississauga (Fine Sight Solutions)
08.2023 - 12.2023
- Provide product and service information.
- Addressed customer issues promptly and accurately.
- Improvise services by recommending new improved process.
- Update job knowledge by participating in educational seminars in office.
- Executed tasks to support customer service and organizational mission.
Sales Associate and CSR
LEON'S FURNITURE
MISSISSAUGA, ONTARIO, CANADA
06.2021 - 10.2022
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Worked with graphic designers and writers to establish theme and tone for content.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
- Used data analytics to track lead generation campaigns and improve quality.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Administrative Assistant
SURI LAW FIRM
ONTARIO, CANADA
05.2020 - 06.2021
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Updated database of contacts and resources for company-wide distribution.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Monitored and ordered supplies and materials to keep office well stocked.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Completed daily logs for management review.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Front and Back Desk Receptionist
Premier Employment Agency
Ontario, Canada
02.2019 - 04.2020
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
- Created and distributed surveys for data collection and analysis.
- Researched and evaluated potential new markets and products.
- Tracked key performance indicators to measure success of campaigns.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Compiled product, market, and customer data to generate informed sales and profit projections.
Education
Office Administration - Business Administration
Centennial Collage
Scarborough, ON03.2019
BA LLB - undefined
KCL Institute of Laws
Jalandhar05.2016
Skills
- Sales
- Budgeting and Allocation
- Brand development
- Product development
- Marketing
- Teamwork and Collaboration
- Client communication
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Client relations
- Follow-up skills
- Call management
- Administrative support
- Customer relationship management (CRM)
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
CSR
ICICI Bank
06.2024 - 09.2024
Customer service Representative
Rogers Mississauga (Fine Sight Solutions)
08.2023 - 12.2023
Sales Associate and CSR
LEON'S FURNITURE
06.2021 - 10.2022
Administrative Assistant
SURI LAW FIRM
05.2020 - 06.2021
Front and Back Desk Receptionist
Premier Employment Agency
02.2019 - 04.2020
BA LLB - undefined
KCL Institute of Laws
Office Administration - Business Administration
Centennial Collage