Olga Stadnyk
Coquitlam,BC
Summary
Enthusiastic and driven business development and sales professional with over 20 years of experience in diverse industries including banking, IT, retail, and real estate sectors. Having grown careers in different countries, adept at identifying and capitalizing on new growth opportunities to drive business objectives. Proven track record of meeting and exceeding personal and team KPIs and forging strong relationships with clients, stakeholders, and partners across organizations. Passionate about leveraging extensive sales expertise and interpersonal skills to facilitate successful negotiations and deliver exceptional results. Known for a strategic and analytical approach to problem-solving, combined with a deep understanding of various market dynamics.
Overview
11
11
years of professional experience
Work History
Store Market Manager
LensCrafters
Burnaby, BC
05.2023 - Current
- Formulating and executing strategies to boost sales, achieving revenue goals and maximizing overall store performance and profitability
- Implementing training programs to elevate team capabilities in delivering exceptional customer service, resulting in improved Net Promoter Score (NPS) and Likelihood to Recommend (LTR) metrics
- Cultivating a culture of continuous improvement among employees and built effective teams to drive business success
- Fostering positive relationships with the local community to enhance brand presence
Store Manager
Lowe's Canada
Vancouver, BC
07.2021 - 05.2023
- Oversaw a $30M business, leading a team of 150 people
- Successfully navigated change management, adapting to internal and external factors for sustained business growth
- Developed key relationships with private and business customers, workforce, and the community to enhance business results
- Empowered teams to deliver superior customer service, resulting in elevated NPS/LTR
Regional Manager
Mountain Equipment Company
Vancouver, BC
09.2018 - 01.2020
- Led a team of 500+ across large-box stores, driving a $100M+ business
- Implemented a customer engagement strategy, increasing the conversion rate by over 25% in six months
- Maximized profitability by eliminating waste, managing inventory shrink below budget, and spearheading change management initiatives
- Successfully recruited, hired, and onboarded senior management, contributing to a turnaround in the underperforming region
Manager
Apple Canada
Coquitlam, BC
04.2015 - 08.2018
- Led a $25M+ store with 80 employees, ensuring consistent and exceptional customer service while exceeding company KPIs
- Managed $2M in inventory and implemented critical merchandise, visual presentation, and IT initiatives
- Led the Joint Health & Safety Standards program, ensuring compliance with all legal and safety standards
- Identified potential markets and market segments in local communities with desired customers and gaps for optimum product demand, reached out and developed relationships with them, and conducted product trainings
Executive Team Leader - Sales & Customer Service
Target Canada
Burnaby, BC
09.2014 - 04.2015
- Tripled customer survey scores from 25% to 74%, improving store ranking from 12th to the top 4 in the region in the first 3 months
- Led the team through the liquidation process during the closure period (January to April 2015)
- Analyzed data to identify trends in customer behavior and develop plans accordingly through direct sales and merchandising strategies
Senior Human Resources Specialist
Target Canada
Burnaby, BC
11.2012 - 08.2014
- Played one of the key roles as a part of Western Canadian Regional team during the launch of new stores across Canada
- Provided comprehensive HR and talent management support to the regions in the Western Region
- Developed and implemented employee recruitment strategies to attract qualified professionals
- Analyzed workforce data to develop strategies that address recruitment needs
Education
Certificate - Administrative Assistant Program
Vancouver Community College
Vancouver, BC12-2010
MBA - Business Management
Moscow State Geological Prospecting University
Moscow06-2001
Skills
- Business Development
- Sales and Sales Strategy
- Strategic Partnerships
- Community Engagement
- Strategic Account Development
- Client Relationship Management
- Change Management
- Relationship Building
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Store Market Manager
LensCrafters
05.2023 - Current
Store Manager
Lowe's Canada
07.2021 - 05.2023
Regional Manager
Mountain Equipment Company
09.2018 - 01.2020
Manager
Apple Canada
04.2015 - 08.2018
Executive Team Leader - Sales & Customer Service
Target Canada
09.2014 - 04.2015
Senior Human Resources Specialist
Target Canada
11.2012 - 08.2014
Certificate - Administrative Assistant Program
Vancouver Community College
MBA - Business Management
Moscow State Geological Prospecting University
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