Emily Jayoung Jeong
Edmonton,AB
Summary
Dedicated Manager with extensive experience directing operations, sales and staffing for multi-department settings. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching, motivating and growing employees.
Overview
10
10
years of professional experience
Work History
Store Market Manager
Clearly
Edmonton, Alberta
07.2023 - Current
- Lead and drive quality and improvement in the store, set to deliver on all key performance indicators, while delivering to the customer journey experience.
- Strives to exceed expectations on all targets set in the following areas: NPS – Net Promoter Score, % Sales to Plan, Customer Count, Store Operating Profitability, % Saturation of Training, and Key Performance Indicators, to include exam growth and retention.
- Work in partnership with the OD office to continue to grow the business by cultivating eye exams and retaining patients.
- Recruit, hire, train, and develop high-quality managers, licensed opticians, and sales associates by providing clear expectations of position, motivating, and giving constructive performance feedback in a timely manner, and establishing a culture of ownership and accountability.
- Create an environment that encourages the development of managers and associates, provide challenging assignments and opportunities for development, continuously building a bench of talent.
Store Manager
Oak + Fort
Edmonton, Alberta
11.2021 - 06.2023
- Drive outstanding results on sales goal and LY by achieving KPI goals.
- Manage P&L, inventory control, cash control, and shrink percentage.
- Oversee day-to-day operations, assign weekly performance goals, ensure their completion, and accomplish individual goals.
- Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share.
- Grow and develop a team of managers, team leads, and sales associates, building a bench of talent.
- Maintain project timelines to ensure tasks are accomplished effectively.
- Delegate responsibilities to best-qualified team members and enforce all policies, procedures, standards, training programs, and sales culture.
Multi-Department Manager
Nordstrom
Edmonton, Alberta
07.2018 - 11.2021
- Deliver outstanding results by driving an increase in sales forecast, managing P&L, and reducing shrink percentage.
- Support growth of managers, team leads, and sales professionals through quarterly connects, focusing on outcome oriented goals to build a bench of talent.
- Full-cycle inventory experience focusing on Negative Stock on Hand, UPC auditing and other daily best practices.
- Support shrinkage and safety awareness, review sales and inventory report, identify trends and execute action plans.
- Collaborate with Loss Prevention and Service Experience departments to ensure smooth flow of operations across multiple teams.
Store Manager
Club Monaco
Edmonton, Alberta
08.2016 - 06.2018
- Deliver excellent customer service and adhere to standard practices to maximize sales and minimize shrinkage.
- Forecast sales, budget, traffic, and KPIs to set the team up with an achievable action plan.
- Recruit and network to meet current and future needs.
- Hire and develop a growth-minded team and establish a culture of ownership and accountability.
- Payroll compliance, allocation, and staffing level.
HR Administrator
McKesson
Edmonton, Alberta
07.2014 - 07.2015
- Manage all HR documentation, including new hires' information, changes in benefits, and disability claims.
- Update employee data changes in HRIS system (Oracle, People Soft, Taleo, Image Now, Kronos and Workday).
- Supervise onboarding process for new hires, including distribution of all paperwork.
- Absenteeism management: produce monthly reports for follow-up and coaching.
- Disability management; point of contact for WCB and Sunlife claims.
- Complete biweekly payroll procedure.
Education
Associate of Arts - Human Resources Management
McMaster University
Hamilton, ONBachelor of Arts - Psychology And Sociology
University of Alberta
EdmontonSkills
- Leadership Development
- Business Development
- Sales Management
- Sales Growth
- Team Development
- Talent Management
- Succession Planning
- Relationship Management
- Analytical Skills
Timeline
Store Market Manager
Clearly
07.2023 - Current
Store Manager
Oak + Fort
11.2021 - 06.2023
Multi-Department Manager
Nordstrom
07.2018 - 11.2021
Store Manager
Club Monaco
08.2016 - 06.2018
HR Administrator
McKesson
07.2014 - 07.2015
Associate of Arts - Human Resources Management
McMaster University
Bachelor of Arts - Psychology And Sociology
University of Alberta
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