Olga Shek
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Pelmen Foods
01.2023 - Current
- Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Back Line Cook
Babushka Club
03.2021 - 01.2023
- Contributed to a consistent guest experience by accurately executing recipes and plating guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Boosted overall kitchen morale through positive attitude, willingness to help others, and commitment to professional development opportunities offered within the organization.
- Monitored food quality and presentation to maintain high standards.
Education
Business Management - Hospitality Management
Tashkent Stat Collage
Uzbekistan 01.2001
Skills
- Sales closing
- Money handling abilities
- Retail store support
- Problem Resolution
- Sales Transactions
- Document and Records Management
Languages
Korean
Limited Working
Russian
Native or Bilingual
English
Full Professional
Timeline
Customer Experience Associate
Pelmen Foods
01.2023 - Current
Back Line Cook
Babushka Club
03.2021 - 01.2023
Business Management - Hospitality Management
Tashkent Stat Collage
Similar Profiles
Lynn KriegerLynn Krieger
Manafacturing Associate at Post Consumer Brands, Treehouse Foods, ConAgra Foods, Ralston Foods, Ralston Purina.Manafacturing Associate at Post Consumer Brands, Treehouse Foods, ConAgra Foods, Ralston Foods, Ralston Purina.
Daniel AyalaDaniel Ayala
CREDIT AND COLLECTION ANALYST at TREEHOUSE FOODS INC (Bay Valley Foods LLC and E.D. Smith Foods Ltd)CREDIT AND COLLECTION ANALYST at TREEHOUSE FOODS INC (Bay Valley Foods LLC and E.D. Smith Foods Ltd)
Priyan SilvaPriyan Silva
General Manager – Supply Chain and Operations at Edinborough Foods Products (Pvt)Ltd. (Culinary Foods, Condiments, Seasoning, HORECA foods)General Manager – Supply Chain and Operations at Edinborough Foods Products (Pvt)Ltd. (Culinary Foods, Condiments, Seasoning, HORECA foods)
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar
Tamara MustafaTamara Mustafa
Care Coordinator (Care Access Representative) at CBI Home HealthCare Coordinator (Care Access Representative) at CBI Home Health