Summer Leibham

Providing extraordinary customer service for the last 10 years in fast-paced face to face environments. Through attentive listening and communication skills identifying customer problems, needs, and opportunities.

• Provided financial advice and solutions for each individual customer, increasing client satisfaction, increasing sales
• Demonstrated respect, friendliness and willingness to help wherever needed, building good team spirit
• Experienced navigating multiple systems
• Looked for additional ways to expand products to customers by upselling new products and services.
• Resolved issues at first point of contact
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• 
  

• Cultivated strong relationships with repeat customers, connecting with friendly conversation and memorizing drink orders to promote loyalty.
• Trained new bartenders on drink preparation, promotion and sales, pre and post preparation.
• Managed bar inventory, restocked supplies and placed orders for all inventory.
• Responsible for daily inventory count to keep bar and drink supplies stocked avoiding shift difficulties.

• Build strong customer relationships by delivering excellent customer service, attaining Platinum Award for Customer Service and Solutions within first 9 months of joining RBC.
• Addressed customer inquiries, concerns, and complaints by providing solutions to meet clients' unique needs driving sales within team.
• Navigating multiple systems while staying connected to customer and using enhanced listening skills and communication.
• Responded to very high volume of incoming calls utilizing strong communication skills to identify customer needs and opportunities increasing sales bringing high client satisfaction while attaining team goals.

• Created viable business plan and established profitable childcare enterprise, expanded enrollment to include up to 10 families.
• Oversaw daily operations planned activities and field trips that were educational and engaging to create positive experiences for growing minds.
• Utilized local marketing and referrals to maintain community awareness of enterprise.