Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Olga Mesropian

Markham,ON

Overview

13
13
years of professional experience

Work History

Sales Representative Manager

Maska Mode
02.2012 - 03.2014
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Organized promotional events and interacted with community to increase sales volume.

Customer Service Representative

Canadian Tire
08.2001 - 12.2004
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.

Education

Diploma -

Toronto School of Business
5512 Yonge Street, North York, ON
02.2007

Skills

  • Social Media Digital Marketing
  • Public and Media Relations
  • Direct Sales
  • Social Media Platforms
  • Team Oversight
  • Goals and Performance
  • Coaching and Mentoring
  • Sales Presentation
  • Customer Preferences
  • Product and Service Management
  • Sales Expertise
  • Promotional Sales Events

Hobbies

Photography 

Fashion 

Beauty   

Timeline

Sales Representative Manager

Maska Mode
02.2012 - 03.2014

Customer Service Representative

Canadian Tire
08.2001 - 12.2004

Diploma -

Toronto School of Business

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Olga Mesropian