Olga Mesropian
Markham,ON
Overview
13
13
years of professional experience
Work History
Sales Representative Manager
Maska Mode
1 Promenade Circle, Thornhill, ON
02.2012 - 03.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
Customer Service Representative
Canadian Tire
6310 Yonge Street, Toronto, ON
08.2001 - 12.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
Education
Diploma -
Toronto School of Business
5512 Yonge Street, North York, ON02.2007
Skills
- Social Media Digital Marketing
- Public and Media Relations
- Direct Sales
- Social Media Platforms
- Team Oversight
- Goals and Performance
- Coaching and Mentoring
- Sales Presentation
- Customer Preferences
- Product and Service Management
- Sales Expertise
- Promotional Sales Events
Hobbies
Photography
Fashion
Beauty
Timeline
Sales Representative Manager
Maska Mode
02.2012 - 03.2014
Customer Service Representative
Canadian Tire
08.2001 - 12.2004
Diploma -
Toronto School of Business