Olesia Rusnak

TORONTO,CA

Summary

Skilled in providing exceptional customer service and administrative support, I excel in organizational tasks and problem-solving. At CVITP, I enhanced tax filing processes, ensuring accuracy and compliance. Proficient in Microsoft Office and multilingual, my adaptability and detail-oriented approach drive efficiency and client satisfaction across diverse environments.

Overview

years of professional experience

Work History

Volunteer

CVITP

02.2023 - Current

Helped people, including seniors and newcomers, file their income tax returns.
Answered questions about taxes and provided support to clients.
Entered tax information accurately into software.
Worked with other volunteers to manage tax clinics and assist clients.
Made sure all tax filings followed CRA rules and were submitted on time.

International Administrative Assistant

Various Locations (Freelance

09.2022 - 07.2024

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Provided administrative support to clients in different countries.
Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Managed schedules, organized documents, and handled client communications.
Assisted with data entry and maintained accurate records.

Education

RIBO 1 Exam - Insurance Brokerage Course

PNC Learning

09.2024

Skills

Multilingual: Polish, Ukrainian, Russian, and intermediate English
Customer Service: Excellent support skills
Organizational: Efficient in managing tasks
Detail-Oriented: Accurate with information

Problem Solver: Effective solutions for client inquiries
Time Management: Prioritizes tasks well
Tech Savvy: Proficient in Microsoft Office
Adaptable: Quick to learn new tools

Languages

English

Professional Working

Polish

Full Professional

Ukrainian

Native or Bilingual

Russian

Full Professional

Additional Information

CERTIFICATIONS

RIBO 1 Exam - Passed (2024)
Licensed to offer insurance services in Ontario, knowledgeable in regulatory compliance and ethical standards.

EDUCATION

Insurance Brokerage Course
Toronto, ON | Completed 2024

Completed training covering insurance products, regulations, ethics, and industry best practices.

ADDITIONAL QUALIFICATIONS

Strong interest in pursuing a long-term career in the insurance sector
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Committed to ongoing professional development and industry knowledge expansion
Available for immediate start

Timeline