Olena Mozghova
Carmichael
Summary
Dynamic professional with a proven track record in customer service, demonstrated during my tenure at JOINT-STOCK COMPANY COMMERCIAL BANK PRIVATBANK. Skilled in fostering client relationships and enhancing customer satisfaction, I excel in high-pressure environments. Fluent in Ukrainian and Russian, my expertise in data entry and verbal communication drives operational excellence and business growth.
Developed customer service and administrative skills, seeking to transition into new field. Proven ability to manage clients interactions and streamline office operations. Excels in environments requiring attention to detail and effective communication.
Overview
6
6
years of professional experience
Work History
Manager
LLC Mozgovoi
01.2020 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and clients.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Landlord
Kharkiv Realtor Agency
04.2018 - 01.2020
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Coordinated move-in/move-out processes for various units smoothly while minimizing disruptions to neighboring tenants.
- Conducted comprehensive background checks on prospective tenants to ensure responsible occupancy and minimize risk.
- Enhanced property appearance by overseeing regular maintenance tasks, landscaping projects, and interior renovations.
- Managed showings, rental paperwork and collections for [Type] properties.
- Managed timely rent collections, minimizing delinquencies and maintaining consistent cash flow for the properties.
- Negotiated service contracts and evaluated vendor performance through entire project cycle.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
Customer Service Representative, Cashier
JOINT-STOCK COMPANY COMMERCIAL BANK PRIVATBANK
01.2016 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Greeted customers entering Bank and responded promptly to customer needs.
Education
Bachelor of Science - Civil Engineering
Univercity of Civil Engineering And Architecture
Kharkiv, Ukraine06-2010
Skills
- Customer service
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Patient greeting
- Data entry proficiency
- Document filing
- FLUENT IN Ukrainian and Russian languages
- Verbal and written communication
- Phone etiquette
- Appointment confirmation
Timeline
Manager
LLC Mozgovoi
01.2020 - 02.2022
Landlord
Kharkiv Realtor Agency
04.2018 - 01.2020
Customer Service Representative, Cashier
JOINT-STOCK COMPANY COMMERCIAL BANK PRIVATBANK
01.2016 - 04.2018
Bachelor of Science - Civil Engineering
Univercity of Civil Engineering And Architecture
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