Oleksandra Aleksandrova
Key Holder/Sales Associate
Calgary,Alberta
Summary
Hardworking and enthusiastic with over 4+ years of customer service experience. Skilled in providing personalized assistance, successfully resolving conflicts and collaborating with team members for perfect work operations. Trilingual in English, Ukrainian and Russian languages.
Passionate to learn fast about the new field of being a Flight Attendant. Willing to deliver a superior travel experience, upholding industry-leading safety standards.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work History
Sales Associate/Key Holder
HUGO BOSS Canada
Calgary , Alberta
9 2022 - Current
- Strong customer service and selling experience;
- Resolved customer complaints with patience and understanding, restoring customer confidence in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships;
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Taking action if required; Managed to perfectly train newly hired employees;
- Managed to help the shop grow and archive the DSP with double digits 1.4M- 20% to the plan growth year 2022;
Server/Banquet Server
The Ranchmen’s Club
Calgary , Alberta
2023.09 - 2024.02
- Excellent customer service;
- Served daily up to 150+ members of the club at the same time (banquet and plated service) with the great memory of their names.
- Served food and beverages promptly with focused attention to customer needs;
- Event planning and BEO analyses;
- Managed inventory of dining supplies to prevent shortages during service.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Provided friendly, courteous service to create memorable moments for guests.
- Ensured safety protocols were strictly followed, minimizing accidents during events.
Assistant English Teacher
MY ENGLISH STUDIO
Chornomorsk , Odesa Region, Ukraine
2020.08 - 2022.12
- Development of lesson plans for 20+ children and teaching materials that meet the needs of the students with the licensed teacher;
- Maintained positive communication with parents and guardians, discussing student progress and addressing concerns proactively.
- Customer service experience;
- Assessing student progress and providing feedback to students and parents;
- Maintaining a safe, orderly, entertaining and engaging classroom environment;
Education
Bachelor of Arts&Design - Art And Design
International Humanitarian University
Odesa, Ukraine 2021.08 - Current
Compliance, Customer Service And Retail -
Hugo Boss University
Calgary, ABHudson’s Bay Customer Service Course
Calgary, ABProServe Certificate
Calgary, ABHigh School Diploma -
High School of Chornomorsk
Odesa, Ukraine 2010.09 - 2021.01
Skills
- Customer Service and Sales
- Customer Relationship Building and cultural awareness
- High-End Food and beverage management
- Emergency response
- Multitasking
- First Aid/CPR
- Conflict and time management
- Physical stamina/Swimming
- Teamwork and leadership
- Workplace Cleaning/Disinfection procedures
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Hobbies
- Duolingo language training;
- Swimming (formerly competitive swimmer);
- Gym;
- Travelling across the world.
- Art and graphic design;
Timeline
Server/Banquet Server
The Ranchmen’s Club
2023.09 - 2024.02
Bachelor of Arts&Design - Art And Design
International Humanitarian University
2021.08 - Current
Assistant English Teacher
MY ENGLISH STUDIO
2020.08 - 2022.12
High School Diploma -
High School of Chornomorsk
2010.09 - 2021.01
Sales Associate/Key Holder
HUGO BOSS Canada
9 2022 - Current
Compliance, Customer Service And Retail -
Hugo Boss University
Hudson’s Bay Customer Service Course
ProServe Certificate
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