OLAYINKA AJOMALE
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Samsung
Nigeria
10.2022 - 07.2023
- Ensuring automated and semi-automated web orders are accurately reflected and imported into our accounting and production systems
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Educated customers about billing, payment processing and support policies and procedures.
- Assisting customers with custom apparel and team sport jersey quotations, using a consultative approach to guide customers through a varied range of options in a professional manner.
- Providing customer order updates and follow on requests
Front Desk Receptionist
Legend Hotel
Nigeria
01.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Order Picker
Integrated Warehousing Services Limited
Nigeria
01.2018 - 02.2020
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Checked inventory and selected products from specific locations based upon availability.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Prepared and checked outbound shipments for accuracy.
Education
High National Diploma - Accounting
Gateway Polytechnic
Ogun, Nigeria 11.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Microsoft Excel
- Order Processing
- Administrative Support
- Multi-line phone talent
- Product Sales
- Recordkeeping strengths
- Warehousing functions
Languages
English
Professional Working
Volunteer
St. John the compassionate mission
- Serving foods and drinks
- Packaging
- Sorting
Timeline
Customer Service Representative
Samsung
10.2022 - 07.2023
Front Desk Receptionist
Legend Hotel
01.2020 - 08.2022
Order Picker
Integrated Warehousing Services Limited
01.2018 - 02.2020
High National Diploma - Accounting
Gateway Polytechnic