OLAYENI OMISADE
OFFICE ASSISTANT
Winnipeg,Manitoba
Summary
Experienced administrative professional with a keen attention to detail and a proven track record in customer service, quality assurance, and academic support. Skilled in data entry, team coordination, inventory management, and effective communication. Eager to apply expertise in office administration and organizational skills to contribute to the success of the University of Manitoba.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Quality Assurance Analyst
Sutherland
02.2025 - Current
- Supported the company in fostering a work environment centered around quality, communication, collaboration, integration, and teamwork.
- Audited 60+ agent interactions weekly (calls, emails, and chats), offering coaching and feedback that led to a 15% improvement in agent performance scores.
- Documented progress of activities using Excel, ensuring precise data entry and adherence to company standards.
- Coordinated 6+ team meetings weekly via Microsoft Outlook and Zoom to improve communication and team performance.
Account Associate Manager
Sutherland
01.2024 - 01.2025
- Answered 20+ customer emails and telephone calls daily, addressing inquiries, providing details, and resolving concerns, achieving a 98% customer satisfaction rate over six months.
- Increased client satisfaction by efficiently managing and resolving account issues, with an average response time of 15 minutes.
- Maintained confidentiality while handling sensitive information and performing various administrative tasks.
Office Clerk
Health Services Centre
07.2023 - 12.2023
- Provided quality clerical support through filing health data, data entry, document management, mail distribution, and overseeing the operation of office equipment.
- Contributed to a smooth workflow by assisting in restocking office supplies, leading to a 20% reduction in supply shortages.
- Maintained an organized and clean office environment, enhancing staff productivity and morale while ensuring a consistent supply of office materials (e.g., paper, pencils, erasers).
Health Professions, Grader Marker
University of Manitoba
05.2023 - 07.2023
- Evaluated 35+ student assignments weekly, providing constructive feedback to ensure accurate grading.
- Entered student scores into the database with 100% accuracy, ensuring the integrity of academic records.
- Identified common errors in student submissions, enabling professor to address specific areas of confusion during lectures or review sessions.
Education
Bachelor of Health Studies - Health Policy, Planning And Evaluation
University of Manitoba
Winnipeg, Manitoba 01.2019 - 10.2023
Skills
Microsoft Office Suite Data Entry Customer service Administrative support Clerical support
undefinedTimeline
Quality Assurance Analyst
Sutherland
02.2025 - Current
Account Associate Manager
Sutherland
01.2024 - 01.2025
Office Clerk
Health Services Centre
07.2023 - 12.2023
Health Professions, Grader Marker
University of Manitoba
05.2023 - 07.2023
Bachelor of Health Studies - Health Policy, Planning And Evaluation
University of Manitoba
01.2019 - 10.2023
Similar Profiles
Sheena LeBanSheena LeBan
Customer Service Representative at SutherlandCustomer Service Representative at Sutherland
Rhianhnon ScottRhianhnon Scott
Team Manager at SutherlandTeam Manager at Sutherland
Srijan KhuranaSrijan Khurana
SOFTWARE ENGINEER at SUTHERLANDSOFTWARE ENGINEER at SUTHERLAND
AARSHDEEP BHULLARAARSHDEEP BHULLAR
Account Management at SutherlandAccount Management at Sutherland
Gerson WarkentinGerson Warkentin
Construction Foreman at PCL ConstructionConstruction Foreman at PCL Construction