MARCELINE CHRISTELLE TCHAMGA LEUDEU
Winnipeg,Manitoba
Summary
A dynamic, cheerful individual with extensive experience in customer service, communications management, and fast-track service. With excellent communication skills and a strong adaptability, reliable, fast, and focused on customer satisfaction, I possess a strong team spirit and a keen sense of priorities. A bilingual French customer service representative with a passion for communication and accustomed to working in dynamic and multicultural environments while maintaining a high level of service quality. Known for my listening skills, reliability, and ability to handle situations with tact, I prioritize clear and respectful communication.
Overview
12
12
years of professional experience
Work History
Customer Service Advisor
EMI Money
05.2020 - 08.2025
- Supervise teams and ensure compliance of daily operations.
- Manage cash flow and coordinate financial flows with rigor and precision.
- Develop internal strategies to improve efficiency and reduce errors.
- Maintain a high level of customer satisfaction through personalized follow-up.
- Prepare various reports
Assistante En Cuisine
Dovv
02.2024 - 06.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Childcare Provider
Stella Maris Nursing Home
01.2021 - 03.2023
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed and implemented engaging educational programs tailored to children's developmental needs.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Established positive relationships with children, fostering a supportive learning environment.
- Managed conflicts among children, promoting conflict resolution skills and social development.
- Collaborated with colleagues to enhance childcare practices and improve service delivery.
- Trained new staff on childcare protocols, emphasizing best practices in child development and safety procedures.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Customer Service and Communications Manager
Santa Lucia
09.2013 - 04.2020
- Respond to customer inquiries by phone, email, and chat.
- Manage and follow-up on customer files.
- Instantly resolve issues and build customer loyalty.
- Contribute to the improvement of internal customer management processes
Caregiver
Hopital De District D'effoulan
09.2015 - 08.2018
- Provided compassionate care to clients, enhancing daily living activities and emotional well-being.
- Assisted clients with personal hygiene, medication management, and mobility support to ensure safety and comfort.
- Developed individualized care plans in collaboration with healthcare professionals to address specific client needs.
- Trained and mentored junior caregivers on best practices for patient handling and effective communication techniques.
- Monitored client health status, documenting changes and reporting findings to appropriate healthcare team members promptly.
- Implemented recreational activities tailored to client preferences, promoting social interaction and mental stimulation.
- Coordinated transportation arrangements for medical appointments, ensuring timely access to essential healthcare services.
- Fostered strong relationships with clients and families, building trust and encouraging open communication regarding care needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Education
Bachelor's Degree - Management Sciences
University of Douala
Cameroon09-2010
Secondary School Diploma -
Bonaberi Bilingual High School
Cameroon07-2007
Skills
- Customer service and retail experience
- Clear, empathetic, and solution-oriented communication
- Teamwork, reliability, and collaboration
- Organizational skills, autonomy, and priority management
- Problem-solving and rapid adaptation to change
- Use of digital and technological tools (Word, Excel, online platforms)
- Positive attitude and customer satisfaction-focused approach
- Customer relations
- Call center experience
- Account management
- Sales proficiency
- Schedule management
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Assistante En Cuisine
Dovv
02.2024 - 06.2025
Childcare Provider
Stella Maris Nursing Home
01.2021 - 03.2023
Customer Service Advisor
EMI Money
05.2020 - 08.2025
Caregiver
Hopital De District D'effoulan
09.2015 - 08.2018
Customer Service and Communications Manager
Santa Lucia
09.2013 - 04.2020
Bachelor's Degree - Management Sciences
University of Douala
Secondary School Diploma -
Bonaberi Bilingual High School
Community Involvement
Agape Table, Volunteer, Winnipeg, Canada, September 2025-09, Present, Welcome and serve clients in a caring community environment., Work as a team to ensure smooth and organized service.