Summary
Overview
Work History
Education
Skills
Reference
Work Availability
Quote
CustomerServiceRepresentative

Olashile Arowolo

Calgary,AB

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

In Home Service
Toronto, ON
02.2022 - 01.2023
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Improved customer service wait times to mitigate complaints.
  • Made outbound calls to obtain account information.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Bachelor of Science - Biochemistry

Osun State University
Osogbo, Nigeria
05.2015

High School Diploma -

Yorkdale Adult Learning Centre
North York, ON

Skills

  • people-focus and empathetic listener
  • Customer Support/ Services
  • Detailed Oriented
  • Written and verbal communication
  • Microsoft Excel
  • Team player
  • Medical terminology knowledge
  • Creative problem solving

Reference

Available upon Request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

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Olashile Arowolo