Harika Reddy Baireddy
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Centurion Coffee
11.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
CBV Collections
Markham
09.2020 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Pg Diploma - Project Management - Information Technology
Seneca College of Applied Arts And Technology
North York, ON01-2021
Bachelor of Science -
JNT University
Hyderabad, India06-2015
Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Strong ability to multitask and prioritize workload
- Empathetic listener with a focus on customer satisfaction
- Conflict resolution and problem-solving skills
- Ability to work effectively in a team environment
Timeline
Customer Service Representative
Centurion Coffee
11.2022 - Current
Customer Service Representative
CBV Collections
09.2020 - 10.2024
Pg Diploma - Project Management - Information Technology
Seneca College of Applied Arts And Technology
Bachelor of Science -
JNT University