Summary
Work History
Education
Skills
Hobbies:
Work Availability
Timeline
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Olaniyi Olanrewaju

Olaniyi Olanrewaju

Saskatoon,Canada

Summary

A passionate and results-driven individual with strong background and experience in customer service, bookkeeping/accounts, and office administration. I have proven record to deliver exceptional customer service and drive business growth. To seek and maintain full-time position that offers professional challenges while utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Service Manager

Union Bank Plc
  • Resolved escalated customer complaints promptly, ensuring a positive experience
  • Engaged customers through various channels to identify service needs and recommend solutions/products
  • Established strategic partnerships with stakeholders and clients for business growth
  • Provided timely and accurate reports on branch operations
  • Identify customer needs through active engagement to answer questions, assist with troubleshooting or make product recommendations based on their needs
  • Create a “WOW” factor in every interaction with customers through exceptional service and communication skills
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Team Lead/Service Manager

Intercontinental Bank/Access Bank Plc
  • Ensure exceptional customer service and speedy complaints resolution
  • Maintained confidentiality and security of customer information
  • Performed basic bookkeeping and data entry functions as assigned
  • Ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution
  • Provide timely and accurate reports on branch operations in prescribed format and interval
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Engage customers to discuss service needs and offer available solutions/products.

Bank Clerk/Bookkeeper

Equity Bank Ltd
  • Conducted teller and customer service operations
  • Managed petty cash, vouchers, and expenditure control
  • Handled various accounting transactions and reconciliations
  • Performed basic bookkeeping and data entry functions as assigned
  • Maintained professional customer interactions
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Bank Teller

Citizens International Bank
  • Conducted teller and customer service operations
  • Managed data entry, clerical duties, and office admin tasks
  • Completed highly accurate, high-volume cash counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Sold and cross-sold bank products to new and existing customers.

Education

Higher Diploma (HND) -

Lagos State Polytechnic

MBA -

National Open University of Nigeria

Skills

  • Exceptional customer service and complaints resolution
  • Strong problem-solving and interpersonal skills
  • Sales-driven mindset with a 'CAN DO' spirit
  • Effective team player and supervisor
  • Adaptable and quick learner
  • Strong organizational and time management skills
  • Documentation and reporting skills
  • Culture development
  • Strategic business planning
  • Proficient in the use of microsoft applications, oracle and accounting software
  • Fluent in English language
  • Technical Support and quality assurance
  • Staff Management
  • Budgeting

Hobbies:

Reading, Travelling, Cooking and a passionate lover of sport.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Service Manager

Union Bank Plc

Team Lead/Service Manager

Intercontinental Bank/Access Bank Plc

Bank Clerk/Bookkeeper

Equity Bank Ltd

Bank Teller

Citizens International Bank

Higher Diploma (HND) -

Lagos State Polytechnic

MBA -

National Open University of Nigeria

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Olaniyi Olanrewaju