Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Israel Challen

Israel Challen

Longueuil,QC

Summary

Dynamic and results-driven professional with proven experience in service management, business ownership, and machine operation. Skilled in leading and training teams, resolving customer issues with professionalism, and driving business growth through strong client relationships. Adept at optimizing daily operations, ensuring compliance with safety standards, and turning challenges into opportunities for long-term success. Recognized for a strong work ethic, leadership ability, and commitment to delivering exceptional service and operational excellence.

Overview

12
12
years of professional experience

Work History

Service Manager

Insight Pest Solutions
07.2022 - Current
  • Resolved customer complaints in professional and timely manner.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Business Owner

Eminence Commercial Cleaning INC
04.2019 - 06.2022
  • Managed day-to-day business operations.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Machine Operator

Sazerac Distillers of Canada INC
01.2014 - 04.2019
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.

Education

Certificate - Business Management

Académie Québec
Montreal, QC
01-2019

Skills

  • Leadership & Team Management – Hiring, training, and supervising staff to meet business goals

  • Customer Service & Conflict Resolution – Turning complaints into opportunities for customer loyalty

  • Operations Management – Overseeing daily business functions and improving efficiency

  • Technical & Safety Compliance – Skilled in machine operation, setup, and training with strong safety adherence

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Manager

Insight Pest Solutions
07.2022 - Current

Business Owner

Eminence Commercial Cleaning INC
04.2019 - 06.2022

Machine Operator

Sazerac Distillers of Canada INC
01.2014 - 04.2019

Certificate - Business Management

Académie Québec

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Israel Challen