Olajumoke Adeniranye
Akure,ON
Summary
Efficient Service Support Officer known for high productivity and ability to complete tasks swiftly. Skilled in customer service management, technical support, and problem resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation and client satisfaction in fast-paced environments.
Highly competent Service Support Officer with deep experience in providing quality support and service solutions. Strengths lie in problem-solving, communication, and relationship-building abilities. Notable for improving customer satisfaction rates through effective issue resolution and timely response. Strong understanding of operational procedures, demonstrating ability to handle high-pressure situations while maintaining highest standards of performance.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Support Officer
Wema bank plc
Ikeja, Lagos
05.2016 - Current
- Created detailed documentation on all interactions including notes about conversations held with customers.
- Coordinated cross-functional teams in resolving complex customer issues quickly and efficiently.
- Handled incoming customer requests for service or product information through telephone calls or emails.
- Initiated follow-up contact with customers after problem resolution to ensure satisfaction levels were met.
- Ensured all processes were compliant with applicable laws, regulations and policies relating to customer support operations.
- Assisted with the development and implementation of new procedures for improved customer service.
- Provided customer service to internal and external customers in person, over the phone and via email.
- Reviewed feedback from customers regarding their experiences with the company's products and services.
- Conducted regular training sessions on best practices related to customer service operations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Teacher
Christ Reigneth N/P School
Akure, Ondo
01.2014 - 03.2016
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Utilized technology-based learning tools to enhance classroom instruction.
- Supervised after school activities such as clubs or sports teams.
- Maintained a safe and orderly learning environment for all students.
- Encouraged critical thinking skills and problem solving strategies among students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Prepared and graded subject tests for students.
- Used videos, lectures and moderated discussions to engage students during class.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Education
Higher National Diploma - Mass Communication
Osun State Polytechnic
Iree, Osun 12-2013
National Examination Council - Art Education
Gboluji Grammar School
Ile- Oluji, Ondo State 06-2000
Primary School Leaving Certificate - Elementary Education
Salvation Army Primary School
Akure01-1995
Skills
- Customer service
- Regulatory compliance
- Documentation practices
- Team training
- Effective communication
- Time management
- Problem solving
- Teamwork
- Teamwork skills
- Problem-solving skills
- Customer service excellence
- Calm and professional under pressure
- Self motivation
Certification
- National Youth Service Corps
Languages
English
First Language
Yoruba
Beginner (A1)
A1
Websites
Accomplishments
- Best staff of year 2021
- Best customer service support of the year 2022
Affiliations
Researching
Reading
Travelling
Effective communication
References
References available upon request.
Timeline
Service Support Officer
Wema bank plc
05.2016 - Current
Teacher
Christ Reigneth N/P School
01.2014 - 03.2016
Higher National Diploma - Mass Communication
Osun State Polytechnic
National Examination Council - Art Education
Gboluji Grammar School
Primary School Leaving Certificate - Elementary Education
Salvation Army Primary School