Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LAUREN THÉRIAULT

Halifax

Summary

Service support professional with strong focus on team collaboration and achieving results. Skilled in providing exceptional customer service, managing support requests, and streamlining processes for efficiency. Reliable and adaptable, ensuring seamless operations and effective problem resolution. Strong communicator with proactive approach to support and service excellence.

Overview

14
14
years of professional experience

Work History

Service Support Officer

Scotia Wealth Management
01.2023 - Current
  • Enhance customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Demonstrate adaptability in taking on additional responsibilities as needed during times of high workload, maintaining consistent performance under pressure.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Deliver prompt service to prioritize customer needs.

Senior Customer Experience Associate

Scotiabank
05.2021 - Current
  • Opening bank accounts and processing credit card, line of credit and overdraft protection applications for new and existing clients
  • Managing the lobby and ensuring clients are directed to the right advisor or representative
  • Coaching clients on how to utilize our digital banking services
  • Actively looking for sales and referral opportunities
  • Processing GIC renewals

Service Advisor & Balancing Teller

Scotiabank
07.2016 - 07.2021
  • Accurate and timely balancing of the branch's cash holdings, as well as ordering and shipping cash and coin
  • Opening bank accounts for new and existing clients
  • Processing pre-approved credit limit increases for Visa products and personal lines of credit
  • Assisting clients with the transition to digital banking

Universal Banker

Scotiabank
07.2018 - 05.2021
  • Opening bank accounts and processing credit card applications for new and existing clients
  • Managing the lobby and ensuring clients are directed to the right advisor or representative
  • Coaching clients on how to utilize our digital banking services
  • Actively looking for sales and referral opportunities

Customer Representative

Scotiabank
05.2011 - 07.2016
  • Handling walk-in client transactions, including deposits and withdrawals, bill payments, transferring of funds, foreign exchange, etc
  • Providing excellent customer service at all times
  • Acting as backup balancing teller when required
  • Training new hires and co-op students
  • Providing knowledge of online and mobile banking

Education

Bachelor of Commerce -

Saint Mary's University
Halifax, NS
04-2012

High School Diploma -

Halifax West High School
Halifax, NS
06-2008

Skills

  • Time management
  • Customer service
  • Problem-solving
  • Team collaboration
  • Analytical skills
  • Communication skills

Accomplishments

    • Part of the 1st place Best of the Best team for Coburg & Robie branch in 2011 and in 2021.

    • Winner of Best of the Best Top Individual Performer 2021.

    • Winner of Best of the Best Culture Catalyst Award 2022.

Timeline

Service Support Officer

Scotia Wealth Management
01.2023 - Current

Senior Customer Experience Associate

Scotiabank
05.2021 - Current

Universal Banker

Scotiabank
07.2018 - 05.2021

Service Advisor & Balancing Teller

Scotiabank
07.2016 - 07.2021

Customer Representative

Scotiabank
05.2011 - 07.2016

Bachelor of Commerce -

Saint Mary's University

High School Diploma -

Halifax West High School
LAUREN THÉRIAULT