LAUREN THÉRIAULT
Halifax
Summary
Service support professional with strong focus on team collaboration and achieving results. Skilled in providing exceptional customer service, managing support requests, and streamlining processes for efficiency. Reliable and adaptable, ensuring seamless operations and effective problem resolution. Strong communicator with proactive approach to support and service excellence.
Overview
14
14
years of professional experience
Work History
Service Support Officer
Scotia Wealth Management
01.2023 - Current
- Enhance customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Demonstrate adaptability in taking on additional responsibilities as needed during times of high workload, maintaining consistent performance under pressure.
- Investigate and resolve customer inquiries and complaints quickly.
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Deliver prompt service to prioritize customer needs.
Senior Customer Experience Associate
Scotiabank
05.2021 - Current
- Opening bank accounts and processing credit card, line of credit and overdraft protection applications for new and existing clients
- Managing the lobby and ensuring clients are directed to the right advisor or representative
- Coaching clients on how to utilize our digital banking services
- Actively looking for sales and referral opportunities
- Processing GIC renewals
Service Advisor & Balancing Teller
Scotiabank
07.2016 - 07.2021
- Accurate and timely balancing of the branch's cash holdings, as well as ordering and shipping cash and coin
- Opening bank accounts for new and existing clients
- Processing pre-approved credit limit increases for Visa products and personal lines of credit
- Assisting clients with the transition to digital banking
Universal Banker
Scotiabank
07.2018 - 05.2021
- Opening bank accounts and processing credit card applications for new and existing clients
- Managing the lobby and ensuring clients are directed to the right advisor or representative
- Coaching clients on how to utilize our digital banking services
- Actively looking for sales and referral opportunities
Customer Representative
Scotiabank
05.2011 - 07.2016
- Handling walk-in client transactions, including deposits and withdrawals, bill payments, transferring of funds, foreign exchange, etc
- Providing excellent customer service at all times
- Acting as backup balancing teller when required
- Training new hires and co-op students
- Providing knowledge of online and mobile banking
Education
Bachelor of Commerce -
Saint Mary's University
Halifax, NS04-2012
High School Diploma -
Halifax West High School
Halifax, NS06-2008
Skills
- Time management
- Customer service
- Problem-solving
- Team collaboration
- Analytical skills
- Communication skills
Accomplishments
• Part of the 1st place Best of the Best team for Coburg & Robie branch in 2011 and in 2021.
• Winner of Best of the Best Top Individual Performer 2021.
• Winner of Best of the Best Culture Catalyst Award 2022.
Timeline
Service Support Officer
Scotia Wealth Management
01.2023 - Current
Senior Customer Experience Associate
Scotiabank
05.2021 - Current
Universal Banker
Scotiabank
07.2018 - 05.2021
Service Advisor & Balancing Teller
Scotiabank
07.2016 - 07.2021
Customer Representative
Scotiabank
05.2011 - 07.2016
Bachelor of Commerce -
Saint Mary's University
High School Diploma -
Halifax West High School
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