OLAIDE ADEBAYO
Niagara Falls,Canada
Summary
Energetic Customer Service Professional experienced in healthcare support and scheduling. Achieved efficient record-keeping and enhanced team performance through effective communication and strong commitment to safety and organization. Focused on delivering high standards in fast-paced environments while maintaining a proactive approach to customer service.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service / Administrative Support
Octacom Limited
Richmond, Canada
12.2025 - 06.2026
- Assisted customers professionally and responded to inquiries by phone and email.
- Worked efficiently in a fast-paced environment while maintaining accurate information and records.
- Followed workplace procedures and collaborated with team members to meet service expectations.
- Maintained organized work areas and completed assigned tasks accurately and on time.
Scheduling Assistant
Willows Estate Nursing Home
Toronto, Canada
01.2025 - 12.2025
- Coordinated daily schedules to ensure timely care delivery for residents, while maintaining effective communication with healthcare staff and families.
- Maintained accurate resident records and completed detailed daily documentation to support quality care and compliance.
- Exhibited reliability and strong communication in a busy care environment, contributing to team cohesion and resident satisfaction.
- Worked as part of a multidisciplinary team while following workplace policies and procedures.
Office Assistant
Elderly Home Health Care
Nigeria, Nigeria
07.2019 - 07.2023
- Organized documentation and coordinated scheduling and care-related activities to streamline workflows.
- Facilitated daily operations by effectively communicating with clients, families, and team members.
- Secured patient information by implementing strict confidentiality protocols. by securely handling confidential documents. and completed assigned tasks carefully and responsibly.
Education
Personal Support Worker -
CIMT College
Toronto, Canada 08.2025 - 02.2026
Business Human Resources -
Fanshawe College
London, ON 09.2023 - 04.2025
Diploma - Business Administration
The Polytechnic Ibadan, Nigeria
Nigeria, Nigeria 01.2017 - 01.2019
Skills
- Customer service
- Administrative Support
- Office Management
- Record keeping
- Appointment Management
- Time Management
- Problem Resolution
- Fast-Paced Work Environments
- Teamwork & Communication
- Client Engagement
- Safety compliance
Availability
Full-time | Year-round | Evenings and weekends available | Niagara Falls-based
Additional Qualifications
- Personal Support Worker certification
- First Aid & CPR
- WHMIS
- IPAC Training
- Safe Patient Handling & Mobility
- Hoyer Lift
- Sit-to-Stand
- Elder Abuse Awareness
- Food Safety
- AODA Training
- PPE Training
Timeline
Customer Service / Administrative Support
Octacom Limited
12.2025 - 06.2026
Personal Support Worker -
CIMT College
08.2025 - 02.2026
Scheduling Assistant
Willows Estate Nursing Home
01.2025 - 12.2025
Business Human Resources -
Fanshawe College
09.2023 - 04.2025
Office Assistant
Elderly Home Health Care
07.2019 - 07.2023
Diploma - Business Administration
The Polytechnic Ibadan, Nigeria
01.2017 - 01.2019